Job Description

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

• Work from home position but some travel is required *

Support brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.

JOB DUTIES

• Apply a person-centered approach to keep the client at the center of all program functions

• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines

• Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity

• Assist clients with plan/budget development, submissions, and revisions

• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs

• Promote cohesiveness in the office environment

• Support day-to-day operations and client advocacy

• Collaborate with stakeholders regarding the delivery of services

• Comfortable with public speaking

• Communicate effectively

• Comply with applicable legal requirements, standards, policies, and procedures

• Conduct advanced reporting and oversight activities

• Demonstrate dependability

• Demonstrate effective problem solving and decision-making skills

• Exhibit computer efficiency

• Handle complex service programs and special projects

• Lead, supervise and complete special projects including, but not limited to developing and implementing care plans

• Maintain necessary skills and knowledge to coordinate workflow

• Market services to referral sources

• Participate in professional development and training activities

• Prioritize and multitask effectively

• Provide excellent customer service to internal and external clients

• Represent the company at stakeholder meetings, health fairs, and provider fairs

• Supervise deliverables and ensure timely completion of projects

• Enroll clients and employees in services, including the development of the service/support plan and budget

• Orient and educate clients on current program roles and responsibilities

• Train and assist clients in timecard submission

• Assist clients with eligibility requirements, as required by the program rules

• Conduct necessary client assessments and contacts

• Maintain timely and proper documentation in Customer Relationship Management (CRM) database

• Compile information for internal or external auditors

• Bilingual preferred in various locations

• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred

• 6 years’ experience serving individuals with disabilities preferred

• Combination of education and experience

• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• Benefits for all employees

• Rewarding career helping others

• Fun and engaging work environment built on team unity

• Paid Time Off for the things you love to do

• Holiday and Sick Time available

• Retirement planning

• Professional training to help advance your skills for career development

• Job satisfaction knowing you make a difference in the work you do and lives we serve

Benefits may vary depending on employment status

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For additional information about any of the jobs posted, for help applying, or other employment questions, please contact us at InfoJobs@consumerdirectcare.com.