Customer Service Representative -Job IDR-10099982Date posted10/16/2018CityAmherstState/RegionNew YorkCountryUnited States -About the Company We are now Sagent Lending Technologies (formerly Fiserv Lending Solutions)! As you may have heard, Fiserv recently announced the sale of a majority interest in its Lending Solutions business to Warburg Pincus, LLC, a leading global private equity firm focused on growth investing. The new Joint Venture between Warburg and Fiserv is now ran as an independent entity focused on building a combined vision of lending technology excellence to better serve the needs of clients and their customers. Our contact center is growing and we are looking for positive, energetic and self-motivated candidates to join our team! -Position Purpose: As a Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this role, you will be responsible for assisting customers with their bank and automotive loan accounts. You will be key in helping Sagent Lending Technologies achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States! -Position Responsibilities: Responsibilities may include, but are not limited to -Set up ACH payments -Provide payoff quotes for consumers and dealers -Update customer account information (i.e. address change, name change) -Add/ remove signers/ beneficiaries -Assist customers with online banking accounts (i.e. password resets) -Order copies of checks/ payments -Perform other duties as assigned -Required Qualifications: -High school diploma or GED -Minimum one year experience in a high-volume call center -Demonstrated ability to take independent initiative -Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel) -Solid analytical and multi-tasking skills that result in solid decision-making skills and time management -Easily manage through change -Strong customer/client focus with the ability to resolve issues with a positive outcome -Comfort working in a fast-paced, high-volume office setting with great attention to detail -Enjoys speaking on the phone -Demonstrated ability to de-escalate customers turning bad experiences to positive ones -Ability to manage high volume with high accuracy -What's in it for You? -Paid Training -Shift differential for 2nd Shifts -Comprehensive Benefits Package -Monthly Performance Bonus Plan -Fun, Team Environment -Food Days!! -Employment Engagement Events (On-site & Off-site) -Career Advancement Opportunities **Pre-employment background, credit, and drug screen required for external candidates.