Recording Technician

Jefferson County Communications Center Authority

Recording Technician

Lakewood, CO
Full Time
Paid
  • Responsibilities

    Pay Range: $76,631 - $88,127

    This is a full time position.

    **Applications will be accepted from 12/20/2024 - 01/01/2025.
    **

    **Open to both internal and external applicants.
    **

    **Interview notifcations will go out on 1/03/2025
    **

    **Interviews will be Tuesday 1/7/2025 and Wednesday 1/8/2025 from 1300 - 1600
    **

    Application: Submit a cover letter and a resume.

    Vision Statement : Connecting Lives, Surpassing Expectations

    Core Values : Compassion, Professionalism, Integrity, Respect, Unity, Accountability, Adaptability **

    Position Summary:**
    The Recording Technician is required to possess high quality skills and an understanding of all aspects related to emergency (911) phone and radio recording systems. The Recording Technician is responsible for the retrieval and dissemination of recorded phone and radio transmissions, as well as dispatch documentation captured within Jeffcom's computer aided dispatch(CAD) system. The Recording Technician works closely with all Law Enforcement, Fire and EMS agencies, District Attorney's Offices and the public requesting recorded records in accordance with the Colorado Open Records Act (CORA), State evidentiary discovery laws and Jeffcom's adopted policies and procedures. **

    Supervision Received:**
    Works under the general supervision of an assigned supervisor. **

    Supervision Exercised:**
    None **

    Essential Duties, Functions and Responsibilities:**
    (The duties listed are intended only as illustrations of the various types of work that may be performed and are in no way construed or perceived to be exhaustive. The employee may also be required to perform additional functions and duties as assigned.)

    • Operate the phone and radio recording systems.
    • Operate the CAD system to research and retrieve CAD chronologies and call details.
    • Adhere to adopted records retention schedules and public records policies and procedures.
    • Remain current and informed regarding applicable Jeffcom policies and procedures, as well as applicable laws and regulations. Make recommendations for updating policies and procedures.
    • Testify in court in support of records obtained, policies and procedures relative to records retrieval and retention.
    • Respond to and fulfill, pursuant to state law and Jeffcom's adopted policies and procedures, requests from the public, first responders, lawyers, DA office personnel and others for copies of recordings from Jeffcom's systems.
    • Update and maintain a current log of all requests and recordings.
    • Maintain confidentiality of all information regarded as protected under Jeffcom policy and local, state, and federal law including information obtained through protected databases including criminal justice information systems, records management systems, and the 911 system, information with in CAD incidents, and personnel information.
    • Assist in data compilation and prepare periodic and special reports as needed.
    • Develop and maintain positive, effective working relationships with all employees, volunteers, residents, other governmental agencies and the community.
    • Maintain positive and constructive written and oral communication.
    • Communicate clearly and concisely.
    • Promote a positive, professional image of Jeffcom
    • Maintain regular, consistent, predictable and punctual attendance. On occasion, work in excess of 40 hours in a work week, as required, including evenings and weekends.
    • Work cooperatively with vendors, emergency responders, member and user agencies, co-workers, and the public.
    • Remain calm and productive, exercise good judgment and prioritize situations accurately, even while managing heavy workloads.
    • Perform multiple tasks simultaneously while remaining detail oriented.
    • Read, write, speak, and understand the English language at a level adequate to perform the duties of the position.
    • Performs all other duties as assigned. **

    Minimum Education. Experience, License and Certification Requirements:**
    • Possess a high school diploma or G.E.D.
    • Proficiency with modern office procedures and equipment, including computers and applicable software, such as LE, Fire and EMS related software, word processing, and spreadsheet and database software.
    **
    Required Knowledge, Skills and Abilities:**
    • Knowledge of applicable federal, state and local laws, codes and regulations relevant to emergency communications for LE, Fire and EMS and open records requests.
    • Knowledge of occupational hazards and standard safety practices.
    • Ability to effectively prioritize multiple tasks.
    • Must possess excellent written and verbal communication skills. Proficient in English usage, spelling, grammar, and punctuation.
    • Must have excellent interpersonal skills and the ability to work well with all levels of internal management and staff, outside clients and vendors.
    • Ability to make sound decisions in a manner consistent with the Position Duties and Responsibilities.
    • Ability to trouble shoot technological issues related to recording software and phone and radio systems with IT Department, providing support for resolution. **

    Physical Demands:** **

    Lifting and Carrying:**
    Position requires ability to frequently lift/move objects of up to 10 pounds in weight, and occasionally lift/move objects of up to 25 pounds in weight. **

    Body Positions:**
    This position will involve sedentary, administrative work in an office environment. This position requires ability to sit for extended periods, and frequent pushing, pulling, pinching, gripping, reaching over head, reaching away from body, and repetitive motions. Standing, walking, kneeling, stooping, bending, lifting, and squatting also will be required as necessary to perform the duties of the position. **

    Vision and Hearing:**
    Use of sensory activities, such as talking, seeing, and hearing, will be required frequently. Position requires close vision and the ability to adjust focus. **

    Mental Requirements:** **
    Information Retention:**
    Must be able to read, retain and apply policies, procedures, criminal laws and ordinances. **

    Language Ability:**
    Must be able to speak English clearly and concisely to communicate with callers, emergency responders, and co-workers. **

    Reasoning:**
    Ability to utilize sound judgement and solve problems through critical thinking, decision- making, and prioritization in a time-sensitive and dynamic environment. **

    Work Environment and General Information:**
    Work in a typical office environment with moderate noise level; some work may be done in the emergency communications center with other staff speaking on phones and radios, with moderate to loud noise levels. Position also includes remote work. Work involves contact with other public jurisdictions and members of private industry. Contact with employees in work unit and in other departments. Work under general supervision with supervisor available to resolve unusual or complex work problems. **

    ADA Compliance Statement:**
    The human resources goal of Jeffcom is to select and retain the best qualified applicant for each available job. An applicant's or employee's disability will not remove the application from consideration or current employee from his/her job if the applicant or employee is able to perform the essential functions of the job with or without reasonable accommodation unless such accommodation will result in undue hardship for Jeffcom or pose a safety risk to the applicant, employee, or others.

    Jeffcom complies with the American with Disabilities Act. If you require special accommodation in order to apply for this position, please contact the Human Resources Manager.

    The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change. **
    **

  • Industry
    Media Production