Contract Specialist California - San Francisco/en-US/External_Career_Site/job/California---San-Francisco/Contract-Specialist_JR19830/applyEveryone who wants to change the world should have the tools and technology to do so. Technology is the most powerful equalizer of our time, providing access to data, knowledge, and--above all--connections. Salesforce.org gets our technology in the hands of nonprofits and educators so they can connect with others and do more good. As a social enterprise, the more missions our technology supports, the more we invest back into technology and communities, creating an endless circle of good. Were here to help; visit us at Salesforce.org. Job Category Salesforce.org - General and Administrative and Programs Job Details As a Contract Specialist for Salesforce.org, you will support a team of Sales Account Executives in deal compliance and completion. In this role, you will work in a team environment to drive process, respect policy and remove obstacles for our sales team. Strong candidates will demonstrate high attention to detail, operational excellence and an ability to step above the fray and drive daily execution within a monthly cadence.nbsp; The Contract Specialists responsibilities include supporting a number of teams of Account Executives, including but not limited to deal structure questions, order processing, and compensation calculations, while ensuring orders are in compliance to revenue amp; company policy. Join us! Responsibilities: * Provide Pre-Sales internal support amp; guidance to Corporate AEs, Renewal Managers, ECS AEs and Foundation AEs on contract negotiations * Assist AEs in addressing customer satisfaction inquires related to contracts/invoices and product issues * Respond to process amp; policy questions and effectively communicate requirements to AEs * Work with Rev Rec, Collections, and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition * Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues * Possess strong level of expertise in SFDC Application * Deconstruct and solve complex billing issues * Participate in new process development and process improvement projects as well as other ad hoc projects. * Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations * Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis. * Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base.

• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate. * Assist Sales Team in creating contract/orders when required * Perform credit memo calculations and create necessary cases * Ensure all approved requests have been properly documented in accordance to Sales Operation processes, escalated to the appropriate approval level, and resolved within SLA. Experience/Skills Required: * Bachelors degree or equivalent combination of education and experience * 3+ years customer order management or sales support experience in the IT industry. * Contract structuring and Commission Calculation experience Experience/Skills Desired: * Demonstrated participation in process improvement initiatives and/or project management experience * Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly * Must have strong research and problem solving abilities * Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative * Ability to understand broader business and financial issues and juggle multiple projects and tasks * Extreme attention to detail * Must maintain a positive attitude in stressful situations and while working within a team environment * Able to use Microsoft suite of tools effectively * Salesforce.com application experience a plus * Ability to work independently Posting Statement Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Posted TodayFull timeJR19830 Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!