Job Description
VISION
Vista Entertainment Solutions is a global leader in film industry software solutions. We are one of the leading producers of software for the cinema market worldwide. Vista software is used to operate cinemas in over 65 countries around the world including the USA, Canada, Mexico, UK, India, China, Hong Kong, Taiwan, Australia, New Zealand and many more.
Vistas Los Angeles office is responsible for implementation projects, sales, customer support, and development for Vistas client base in North America.For more information about Vista please visit our web site, www.vista.co.
Application Specialist
We aim to do good things with good people. The Application Specialist is a self-motivated individual whose mission is to become an expert in Vistas cinema software and will play a key role in installing, configuring, and supporting the software for North American cinema chains
REQUIREMENTS
KEY RESPONSIBILITIES
Develop and maintain an extensive understanding of the cinema industrys business operations to effectively configure and support Vista and Veezi software for customers
Become an expert in Vistas suite of software modules
As part of both smaller consultation projects and full-scale deployments, install and configure the Vista and Veezi software, remotely and onsite, for some of the best cinemas in North America.
Investigate and resolve problems that arise with the Vista and Veezi software
Analyse error logs provided by customers and from the Vista software suite
Identify, log, and test software bugs to be fixed by the development team
Communicate with customers using Vistas support website, phone, email, and other collaboration tools
Effectively train Vista and Veezi customers both remotely and in person
Consult with customers on best practices, helping them realize the full potential of the Vista and Veezi software
Serve as part of a scheduled roster to answer urgent after-hours support calls from customers outside of standard business hours.
Work with and learn from our outstanding team of Account Managers, Project Managers and Technical Leads
Go above and beyond to mentor and help others
Demonstrate a passion for learning and drive to succeed with a high degree of diligence and thoughtfulness
Navigate and understand MS SQL Server relational databases and utilize T-SQL queries to investigate and solve problems
Enjoy traveling up to 30% of the time on average
Special projects as assigned
QUALIFICATIONS AND EXPERIENCE:
Bachelors degree in related field desired
Experience in a technical role, working directly with both technical and non-technical clients, especially but not limited to software implementation or support
Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
Exceptional written and verbal communication skills
Ability to work independently
Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
Strong analytical skills and problem-solving abilities
Commitment to excellent customer service
Friendly, positive personality and excellent interpersonal skills
Enjoy creatively using technology to find and measure meaningful results
Create positive and collaborative team environment
Must have excellent follow through and pay meticulous attention to detail
Self-starter with an ability to manage your time and tasks with little oversight
Ability to be on call 24/7 for one week once every 8 weeks
Proficient in Microsoft Word, Excel, Outlook, PowerPoint
Like playing with MSSQL Server and T-SQL and possess an understanding of relational databases
Can hold your own with advanced aspects of Windows OS, security, hardware and networking
Experience with software development concepts e.g. XML, web services, relational databases, .NET framework.
STRONGLY DESIRED:
Passion for learning
Interest in the cinema industry
Ability to work on several tasks or projects simultaneously
Ability to effectively manage a varied and busy workload and to meet deadlines
Service industry experience, especially bar, restaurant, or movie theatre a plus
BENEFITS