Job Description Summary
The Director of Strategic Account Management reports directly to the VP of Customer Success and Key Account Management and is responsible for leading and managing a team of Strategic Account Managers (SAMs). The SAMs are responsible for 1) Customer Success, 2) the Customer Experience, and 3) Business Retention. This role works closely with national accounts, sales, and cross-functional operations teams to prioritize and determine the best way to deliver customer success, facilitate the resolution of customer issues, and support the account team in meeting business objectives with our largest IDN customers in the US Region. The Director of Strategic Account Management is people leader with direct reports.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities:
Skills and Competencies:
Experience and Education:
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $120k-$200k - Annual Range includes Base + Incentive
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work Location
USA IL - Vernon Hills
Additional Locations
USA AZ - Tempe BPV Building 1
Work Shift
BD is a Fortune 500 global medical technology company headquartered in Franklin Lakes, New Jersey, with offices in more than 50 countries. The company operates three business segments: BD Medical, BD Life Sciences and BD Interventional. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from the design and engineering, to the manufacturing and the marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.