Job Description

THIS IS AN OUTBOUND SALES REPRESENTATIVE POSITION! WE OFFER COMPETITIVE PAY $18.00/HR, GREAT HOURS MONDAY - FRIDAY AND A FUN WORKING ENVIRONMENT!!! GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY In this role, you'll be responsible for contacting potential new customers that have small businesses across the US and upselling them on current products. Success in this role is measured by hitting and exceeding monthly and weekly sales goals and consistently staying ahead of daily metrics all in a team-focused environment. This position will include establishing strong business relationships with leads, including data gathering and leading the customer on the journey to becoming a customer. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

• Connects with potential customers and aim to turn every call into a sales opportunity
• Handles various incoming and outgoing sales-focused phone calls
• Promotes and sells client products and services by emphasizing product features based on customers' needs
• Utilizes computer system to verify and document customer requests
• Continually improves knowledge of company services and promotions
• Escalates calls to supervisor when necessary and appropriate
• Provides feedback reports on call issues related to downtime and/or training issues

WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of MAKING LIVES BETTER WITH ALORICA, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:

• Paid training
• Flexible training schedules
• Medical and dental benefits
• Paid time off
• Retirement planning options (401(k))
• Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS MINIMUM EDUCATION AND EXPERIENCE:

• High School Diploma or GED required
• A minimum of 2 to 3 years' preferred of successful B2B sales and/or Incentive Based Sales experience PREFERABLY within the last 3-5yrs
• Customer service experience a plus
• Outbound phone-related sales and customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to overcome objections and answer technical questions, comprehend customer's needs and react quickly.
• Solid business and sales knowledge
• Flexibility and versatility in problem analysis and resolution
• Ability to build rapport quickly, and be persuasive without making the customer feel pressured
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude
• Working knowledge of dialer functionality and call campaigns

WORKING CONDITIONS WORK ENVIRONMENT

• A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
• Constant usage of phone and computer systems

PHYSICAL DEMANDS Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. ABOUT ALORICA Equal opportunity employer - Veterans/Disabled

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.