Job Description

• NOW HIRING CUSTOMER SERVICE CALL CENTER REPRESENTATIVES FOR A 4/18/22 START DATE!
• $16.25 STARTING HOURLY PAY
• ONSITE TRAINING FOR THE FIRST FOUR WEEKS AND THEN YOU CAN WORK 4 OUT OF 5 DAYS FROM HOME THEREAFTER. 
• SIGN-AND-STAY BONUS PAYOUTS OF $250 AT BOTH 3 MONTH AND 6 MONTH MARKS FOR ANY CANDIDATES WILLING TO WORK ONSITE ON A FULL-TIME BASIS IN OUR COLORADO SPRINGS, CO OFFICE.
• IN ORDER TO BE CONSIDERED FOR CANDIDACY, YOU MUST BE ABLE TO WORK ANY 8 HOUR SHIFT BETWEEN THE HOURS OF 6 AM AND 7 PM MST, MONDAY THROUGH FRIDAY.

WHO WE ARE

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. Everyone at Christian Care Ministry agrees with our Statement of Faith which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God to the best of our ability.

THE ROLE

Christian Care Ministry’s Member Service Representatives are a primary resource for Medi-Share members and medical service providers who may have questions or concerns related to the Medi-Share membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. These Member Service Representatives are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.

THE AVERAGE WORK WEEK

The following description of the typical work week for our Member Service Representatives at Christian Care Ministry entails the necessary skills and required qualifications for this position.

_WHY: _To transform society through the Biblical model of sharing by connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

_WHAT: _Finding and relaying solutions to every caller by:

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and Medi- Share members
• Showing compassion and understanding to members in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity

_HOW: _By utilizing necessary skills and abilities through the essential core competencies of situational adaptability, instilling trust, maintaining customer focus, ensuring accountability, and managing complexity. These competencies drive necessary skills such as:

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels simultaneously
• Utilizing a database system including how to update fields
• If you read this, and if you make it to the next stage in the interview process, please proactively let us know that you saw this bullet point!

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required
• Two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
• Two years high volume contact center preferred

INCENTIVES & BENEFITS

We work hard to serve our members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

Employees are eligible to receive annual incentive pay based on individual and organizational performance.

Some of our benefits include, but are not limited to:

• Generous paid time off (PTO), paid holidays, and paid volunteer days
• 401(k)
• Healthcare
• Health Savings Account
• Dental/Vision plans
• Life & Disability plans
• Accident, Critical Illness, & Hospital plans
• Professional development
• Weekly chapel service and prayer times
• Onsite & Virtual fitness classes
• Employee Wellness Rewards & Programs
• Employee Assistance Programs

Company Description

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are: GOD-HONORING healthcare AFFORDABLE choice ACCEPTABLE under the law In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.