Do you enjoy a fast-paced environment with the opportunity to earn commission based on your performance? Have you worked in a call center or inside sales position and have met or exceeded your goals? Do you desire a continuous learning and collaborative work environment? If you said yes, please consider this great opportunity with City Wide Franchise!
The corporate offices of City Wide – Kansas City and City Wide Franchise has an IMMEDIATE OPPORTUNITY for a Lead Generator/Call Center Specialist to join our dynamic and reputable organization. City Wide has more than 55 years’ experience managing building maintenance solutions for our clients. We are listed in Franchise Times Magazine as the “31st Fast and Serious Franchise” out of thousands of models. City Wide is also one of Kansas City’s fastest growing companies for the last 10 consecutive years.
Our mission is to provide world-class building maintenance solutions that save time and solve problems. That missions holds true for all of our stakeholders, which includes our clients, employees, franchisees, service providers and investors. We live this mission through effective leadership and our desire to SERVE others.
OBJECTIVE
The City-Wide Lead Generator/Call Center Specialist will help build business opportunities by setting high quality appointments with our sales team in cities around the country to support our elite franchises grow their incredible business. This position is a unique opportunity to join a dynamic, high performance, results-oriented culture. This person will be responsible for prospecting and cold calling into businesses for our Franchisees in various markets across the nation. The goal is to offer potential clients an opportunity to save time and solve problems by showing the benefits of our commercial janitorial services, as a one-point of contact building maintenance solution. If you've had a sales career in a business-to-business sales environment (B2B), then City Wide would like to hear from you.
ESSENTIAL FUNCTIONS
Find and research businesses in the local Franchisee's market that would benefit from City Wide's services.
Make 80 plus activities per day and schedule qualified appointments for the designated Franchisee's Sales Executive team.
Maintain Call Quality expectations.
Manage and update the CRM database. This includes scheduled calls, updating records, and submitting notes from each call and appointment set.
Achieve or exceed sales metrics and expectations.
Other duties as assigned
POSITION REQUIREMENTS
High School Diploma or GED; College experience and/or degree preferred
Minimum of 1-3 years outbound sales prospecting experience (B2B preferred)
Experience prospecting in a high-volume sales environment
Proficient in Microsoft Office (Outlook, Word, Excel)
Experience in Microsoft Dynamics, Business Central, or other CRM platforms preferred
Ability to engage prospects to qualify them based on pre-scripted questions
Highly organized and results-driven with a demonstrated ability to meet performance goals
Excellent communication and presentation skills
A creative problem-solver who is always looking for the next opportunity