Projected start date of January 2025.

As the Digital Ministry Ambassador for In Touch Ministries, you will be vital in connecting with our online community through social media and email. Your main responsibility will be to ensure partners feel valued by responding to questions, liking comments, and engaging in direct messages and emails. You will foster a welcoming and safe environment on social media by monitoring and moderating comments, removing inappropriate content, and protecting the integrity of In Touch Ministries' brand by identifying and reporting fraudulent activity. You will also collaborate closely with the Partner Communications Department on customer service tasks and oversee monthly bulk publishing for our social outlets.

Ideal Qualifications

• Proficiency in managing and using various social media platforms
• Genuine interest in and alignment with the mission of In Touch Ministries
• Proficient in utilizing Microsoft Office software
• 1-2 years' customer service experience with a minimum high school diploma or equivalent.

Essential Job Responsibilities

• Engage with our partners on social media platforms by answering their questions, liking comments, responding to direct messages, and making them feel seen and heard. This is our most important duty, as it allows us to connect personally with our online community.
• Monitor our social media accounts to ensure that comments are properly moderated. This involves reviewing and addressing any inappropriate or offensive content while creating and maintaining a warm and safe online environment.
• Actively police our social media accounts for fraudulent activity or fake accounts. Reporting any suspicious profiles or behavior is crucial to safeguard the authenticity and the integrity of our brand and Dr. Stanley's content.
• Collaborate with Partner Communications Department for any customer service-related tasks.
• Monthly bulk publishing as needed for our social outlets.
• Represent the ministry through sending and responding to partners through email

Skills

• Social Media Proficiency : Strong understanding of various social media platforms and their tools for engagement, moderation, and analytics.
• Communication Skills : Excellent written and verbal communication skills to effectively engage with the community and convey messages clearly and thoughtfully.
• Customer Service Orientation : Ability to handle inquiries and resolve issues in a friendly and efficient manner, demonstrating empathy and understanding.
• Content Creation and Curation : Skills in creating engaging content and curating relevant materials that align with the ministry's mission and values.
• Moderation and Conflict Resolution : Experience monitoring online discussions, moderating comments, and tactfully addressing inappropriate content.
• Analytical Skills : Ability to analyze social media metrics to assess engagement strategies and identify areas for improvement.
• Technical Proficiency : Familiarity with digital tools for content publishing, YouTube optimization, and essential graphic design software.
• Attention to Detail : Meticulous in ensuring content accuracy and vigilant in identifying fraudulent activity.
• Team Collaboration : Strong ability to work collaboratively with other departments and team members, fostering a cooperative environment.
• Adaptability : Flexibility to adapt to changing social media trends and the community's needs.

A bout the Digital Team

• We are faithful – We do what it takes to come through for one another as demonstrated by the following descriptors – loyal, dependable, unwavering, disciplined and taking full ownership.
• We are entrepreneurial – We believe the future is full of untapped potential for the kingdom of God. We demonstrate this by being – innovative, self-starting, ambitious, hungry, and opportunistic.
• We are intentional communicators – We share information and ideas freely and frequently – We demonstrate this by being – timely, clear, helpful, grateful, persistent, and organized.