Job Description

The Assistant General Manager (AGM) is responsible for all aspects of store function and profitability. The primary responsibility of the AGM includes recruiting and hiring, training and development, digital and in-store lead cultivation and follow up. This includes working directly with digital and face to face customers; being available all associates as a resource to promote business and a high level of customer service.

Responsible for assigning, distributing, and tracking digital leads to completion, confirming resolution and revenue attained. Ensuring highest level of attention and service given to each customer. Source, select and hire high performing/high potential sales talent. Continuous targeted coaching and development, adapting training content to align skills with strategy. Responsible for all KPIs at location. Manage sales productivity through analyzing corporate data/reports in adherence to sales performance standards Demonstrate a culture of respect, adaptability, multifunction capabilities and a strong work ethic. Assume General Manager duties as needed.

Monitor and maintain data driven sales staffing levels. Partner with HR to leverage technology for quality candidate pool. Develop and schedule on-going relevant focused training programs, enhancing soft and technical skills. Partner with Merchandise Managers to support profit per square foot strategy. Conduct energetic, sales meetings that translates information into strategic action. Handle customer questions and post-delivery opportunities to resolution and customer satisfaction. Hold monthly one on one meetings with associate to provides individualized coaching and follow-up. Process payroll and attendance management for direct reports. Understand and adhere to Company Policies as outlined in the Employee Handbook Any other duties and responsibilities as assigned by management REQUIREMENTS

• Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notices
• Ability to effectively motivate and manage large numbers of people in a fast-paced retail environment; dynamic personality.
• Ability to analyze data; effective training techniques and ability to make quick decisions in a fast-paced environment.
• Strong relationship management and communication skills required.
• While performing the duties of this job, employees are frequently required to stand and use their hands and fingers to operate a computer keyboard, mouse, telephone keypad or to write. They are frequently required to communicate with customers by listening and talking. They are regularly required to walk and occasionally reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus on the computer screen. This position may require regular lifting of up to 25 pounds
• Degree in Business Mgt or related field preferred.
• 5 years prior or more managerial/retail experience preferred.
• Strong written and computer skills including, Microsoft Office is required.
• Must have valid drivers license and vehicle