Job Description

We’re looking for a Customer Success Manager to build, retain, and grow a book of business made up of Enterprise customers (~ 40 customers and ~$4m in revenue). You will be the voice of the customer within Procore and serve as the customer liaison with Procore’s sales, services, product, and engineering teams. You will use a data driven approach applying best practices and solutions to ensure our customers realize value from Procore and achieve their business goals and objectives.

As a successful Customer Success Manager, you’ll use your consultative mindset to build long-lasting partnerships with each customer. You’ll be instrumental in driving product adoption and customer achievement of ROI. You’ll provide product roadmap insights and share industry trends while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager, Customer Success.

** While this is a remote position, we are looking for someone who resides in California, Nevada, Arizona, New Mexico or Western/Central Texas only.**

What you’ll do:

• Drive customer adoption and effective use of Procore by utilizing multiple resources to proactively monitor product usage trends and rollout of Procore across the organization
• Gain a deep understanding of your customers’ business goals and desired outcomes by building trust and creating meaningful relationships among key stakeholders and Executives
• Own the customer renewal and create growth opportunities. Proactively identify, forecast, and manage customer risk to minimize churn, ensure strong customer engagement, and identify expansion opportunities that will enhance the customer experience
• Ensure customers understand the value Procore delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• Proactively connect with customers on a monthly basis via phone, email, and semi-annual on-site visits driving active engagement with Procore Committee
• Share our culture story by proactively attending a variety of Procore internal and external events
• Serve as a voice of CSMs within Procore, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture
• Lead and inspire peers to exceed objectives, champion change, and scale Procore globally
• 5-10% travel to customer sites, industry events, other Procore offices, and more!

What we’re looking for:

• 5+ years of customer success management, account management, relationship management, or management consulting experience focused on Enterprise customers
• Post-sale experience is required
• Demonstrated history of successful software customer service with proven experience renewing and expanding existing contracts
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment
• Experience related to Top ENR construction and/or Fortune 500 is preferred
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
• Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their customers’ business
• While this isn’t a sales role, previous sales experience a plus

Additional Information

Base Pay Range $89,600-$123,200 plus commission for an estimated on-target earnings of $112,000-$154,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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