JOB SUMMARY

Responsible for supporting designated Inside Sales Representatives with administrative tasks, including but not limited to, order entry, post-sale customer support, open quote follow up.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work closely with inside sales representatives to support administrative tasks.
• Ensures a high degree of customer satisfaction is achieved via prompt task completion and through effective internal and external communication.
• Enter orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary.
• Meet minimum daily standards for quotes and other sales output expectations.
• Interact with all departments within Radwell to effectively meet customer commitments.
• Assist in business system database cleanup and ongoing maintenance.
• May be modified from time to time. Other duties, tasks and work may be assigned.

METRICS

• Orders Processed / Converted
• Number of line items processed
• Email transactions
• Post sale support activity
• Customers follow up processes
• Average time to complete tasks

QUALIFICATIONS

• Strong computer skills: ability to learn and understand Radwell computer systems to perform job tasks in an automated environment.

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

**EDUCATION & EXPERIENCE **

• High School Diploma or equivalent preferred
• Experience in order entry or data processing

**PHYSICAL DEMANDS **

• This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

EMPLOYEE EVALUATION SUMMARY

• Employee will be evaluated on quantitative productivity levels regarding number of sales that result from actions, number of items processed/followed-up and related activity.

The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
• Monthly Reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
• Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period

Required Skills

Required Experience