JOB SUMMARY

Monday - Friday 8am - 5pm

Responsible for processing repair quotes, repair orders, and supporting the sales staff with regard to repair related jobs. Perform all related tasks that encompass customer service in the repair department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Repair service writing
• Provide customer service & support
• Work jointly with sales staff to close orders
• Process & manage customer quotes not assigned to a salesperson
• Open repair quote expediting (follow-up w/ customers to obtain quote approval)
• Repair order expediting (provide order status updates to customers)
• Quote-to-order transfer
• Complete CRM task assignments w/ customer oriented follow-up to assure completion
• Outsource Processing (requires working w/ vendors & customers to complete repair orders)
• Assist Strategic Service Support Manager & team as needed
• Standard order processing tasks
• Manage all Buckets within CRM pertaining to the Service Writer Department (Pending Customer Approvals, BER’s, Repair/Eval, Outsource Eval, etc)

May be modified from time to time. Other duties, tasks and work may be assigned

PHYSICAL DEMANDS

Occasional sitting, reaching, working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, frequent walking and lifting up to 25 pounds

QUALIFICATIONS

• High school diploma or equivalent
• Good communication and customer service skills
• Knowledge of Microsoft based systems such as Excel, Outlook
• Team player able to function under daily goal driven environment
• Other duties, tasks and work as may be assigned/modified from time to time

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

EDUCATION & EXPERIENCE

• High School diploma or equivalent required
• One to three years related experience and/or training

Required Skills

Required Experience