JOB SUMMARY
Monday through Friday 8am-5pm
The primary duties of this position will be to assist customers in resolving warranty, return, and reactive expediting issues in accordance with Radwell International Inc. policies. The majority of this contact will be through our department email address Returns@radwell.com and Expediting@radwell.com and through the distribution telephone lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
RETURNS
CUSTOMER SATISFACTION
METRICS
Duties may be modified from time to time. Other duties, tasks and work may be assigned
PHYSICAL DEMANDS
EMPLOYEE EVALUATION SUMMARY
WORK ENVIRONMENT
The environment is a professional open office environment. It may be necessary from time to time to go to other office, plant and inventory warehouse environments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Radwell access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.
KNOWLEDGE & SKILLS REQUIRED
EDUCATION & EXPERIENCE
Required Skills Required Experience
COMPETENCIES In addition to demonstrating Axcelis Attributes and Behaviors the employee will be subject to all Axcelis employee policies and to both quantitative and qualitative assessments of performance.
Work well within team environment; Work to improve team skills set; Show initiative; Utilize time effectively; Identify problems; Use network applications for solving problems and for day-to day business. Work independently.
Knowledge of: Cell's test operations. Leak checking. Microsoft Word. Microsoft EXCEL. Working from prints, procedures, planning schedules, and verbal and written instructions. Safety policies and procedures within the assembly process. Axcelis Operating Systems including Glovia, SmarTeam, and Insight.
Skilled at: Problem solving. Troubleshooting, assembly, basic testing, disassembly and rebuilding electromechanical units, subassemblies and complete machine modules.
Travel: Ability to travel on short notice. Percent of travel required up to 5%.
May be certified in some of the cells' complex assembly and test operations.