Job Description

Sign-On Bonus of $2000! The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Responsibilities

HYBRID ROLE

• The responsibilities and duties of this role include, but are not limited to:

  Providing superior customer service to the Boss (~75% of time)

  • Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
  • Recommend appropriate products and/or services
  • Effectively communicate sales and/or promotions
  • Promote the sign-up and/or use of in-store financing options (CFNA)
  • Resolve Boss complaints in a timely and suitable manner
  • Follow up with the Boss to ensure satisfaction with products/services

  Completing basic vehicle service tasks (~25% of time)

  • Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
  • Engine oil and filter changes
  • Battery testing, maintenance, and replacement
  • Fluids, filter replacement and light vehicle maintenance
  • Bulb and wiper replacement
  • Alignment checks

  Performing store operational tasks (As-needed basis)

  • Store opening and closing procedures
  • Unloading store product shipments and stocking product
  • Performing product inventories
  • Set-up and maintenance of store displays, promotional materials, and product pricing

  General cleaning in store lobby and shop areas

Company Description

In 1976, two Shell Oil colleagues launched Tires Plus with three former Shell service stations in the Burnsville, Minnesota area. In 2001, Tires Plus was acquired by BSRO; today, Tires Plus has more than 5,000 teammates working in 400+ stores in 23 states. We carry thousands of tires for all vehicle types, including a complete line from the industry-leading Bridgestone and Firestone brands. You can tell from our name that we’re about much more than tires. Our locations offer total car care, from repairs to maintenance services, including engine work, transmissions, batteries, heating and cooling systems, alignment, oil changes, radiators, tune-ups, and inspections. At Tires Plus, we believe customers who leave satisfied will come back, but customers who leave enthused will tell everyone they know. We’re also committed to being good neighbors and responsible corporate citizens in the cities and towns where we do business. We’re actively involved in our communities, partnering with outstanding charitable organizations that make a difference – socially, academically and physically – for children nationwide, like Boys & Girls Clubs of America and the Pediatric Cancer Foundation. Tires Plus really is like no other tire and automotive service store. It’s the Plus that makes the difference.