JOB SUMMARY

The Preferred Customer Associate provides a one-to-one customer service experience for UPS Preferred accounts. Responsibilities include analyzing and resolving problems, solving tracing and claim inquiries, and maintaining ownership of customer situations through resolution which may include follow-ups and making outbound calls. The Preferred Customer Associate must perform work with minimal supervision, have the ability to analyze and solve problems and possess excellent communication skills.

OTHER DUTIES

• General working knowledge of UPS internal resources and departments as well as an understanding of the job.
• Must have the ability to build relationships with related internal functions (i.e., Billing, Delivery Information and operations).

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.