The Inside Sales Representative (ISR) is a job that can provide you the foundation you need for a promising career in sales and beyond. UPS has a promotion from within culture and candidates who choose to start their careers as an ISR with UPS may be provided future promotional opportunities as a Field Account Executive.

Your career as an ISR begins with completion of the UPS Sales Academy training program. This training program is a 6-week academy located on-site at the local UPS Inside Sales facility and will give you the foundation to hit the ground running.

JOB SUMMARY

As an ISR, you’ll be responsible for retaining and growing UPS Small Package customer business by identifying customer business needs and proactively contacting customers to offer UPS’s products and services.

Other duties include:

• Responding to and resolving customer inquiries, complaints and issues.
• Coordinating opportunities and strategies with other sales team members.
• Maintaining knowledge of UPS products and services to develop appropriate sales solutions.
• Reviewing customer shipping practices to ensure contractual compliance.
• Educate customers on using service channels to expedite problem resolution.

To succeed in this role you should be:

• Enthusiastic, driven and curious to discover customer needs and find solutions that save them time and money.
• Comfortable making calls and conducting cold outreach to prospective clients
• Ambitious, open minded and ready to challenge yourself!

• Comprehensive Benefit Package
• Paid Vacations
• Paid Personal Days
• Paid Holidays
• 401(K) and more

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.