JOB DESCRIPTION: UPS CARTAGE SERVICES, INC. is currently seeking an ORDER PROCESSING REPRESENTATIVE III, who will have three or more years experience in a fast-paced inbound call center or closely related environment.  This is a customer service position that handles all customer inquiries, activities and concerns. The Order Processing Representative III must be comfortable working with multiple levels of customers and management, both internal and external.

ORDER PROCESSING REPRESENTATIVE III MAY BE RESPONSIBLE FOR:

• Processing international transportation orders, provide quotes, time in transit for services, and book cargo as required.
• Tracing of shipments.
• Order entry, tracing, and proofs of delivery.
• Coordinate with customers, suppliers, and local operations management to route, pick-up, deliver and/or trace shipments as necessary.
• Resolving problems and maintaining an ongoing professional relationship with the customer and vendors.
• Processing international shipments utilizing web based programs; ensuring specific customer requirements are followed.
• Issuing customer requested and internal status reports.
• Data entry of customer orders to include routing, tracking, and proof of delivery.
• Obtain proofs of delivery and charges from international agents.
• Investigating status of existing service requests or initiating a new order by confirming and entering the appropriate customer and data request.
• Maintaining quality standards established by UPS cartage Services, our customers and vendors.
• Escalating problems and concerns beyond the ability of the OPR to an immediate supervisor or manager.
• Effectively communicating with customers as necessary.
• Other administrative duties as assigned.

MINIMUM REQUIREMENTS:

• HS Diploma or equivalent
• Three or more years customer service experience in a fast-paced inbound call center environment or closely related experience
•  Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail
• Strong analytical, oral/written communication, customer service, and time management skills
• Experience in transportation, logistics, air freight and freight forwarding a plus
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Typing skills 35-40 wpm highly desirable.

BASIC QUALIFICATIONS:

• A High School diploma or equivalent is required.
• Proficiency in Microsoft Office (Word, Excel, and Outlook) is required
• Three or more years customer service or call center experience is required
• Legal authorization to work in the US is required.
• Shift flexibility is required.

OTHER CRITERIA:

• Employer will not sponsor visas for position.
• There is no relocation available for this position.
• UPS is an Equal Opportunity Employer

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.