TSG TECHNICIAN I

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

ABOUT TECHNOLOGY SUPPORT AT UPS TECHNOLOGY: When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.

ABOUT THIS ROLE:

The TSG Technician I will take ownership to provide Customer focused support to resolve technology related problems with UPS and vendor software, edge scanning and data collection devices, desktop and laptop computers plus peripheral devices, automated scales interfaces, stationary and mobile WIFI and RF devices, single and multifunction and thermal label printers, network interface components and devices, and operating systems supported by TSG. He/She will provide prompt responsive, efficient and effective technical support for all standard UPS Automation systems on the WorldPort network. He/She will accurately manage technology hardware and software inventory and update all work tracking tools with detailed troubleshooting and resolution information.

Position is Monday-Friday: 10:00 PM until 6:30 AM

MINIMUM QUALIFICATIONS:

• Minimum of 2 years technology support experience or equivalent education.
• Experienced knowledge of PC Hardware, Software and Networking.
• Excellent troubleshooting and analytical skills.
• Must have intermediate experience using MS Office Suite.
• Must be able to work as a team with minimal supervision and have excellent customer service.
• Must have the ability to physically move computer equipment.
• UPS Airline Applications knowledge or support experience.
• WorldPort operations or support experience.
• Must have the ability to handle stress.
• Must be a self-starter and have a positive attitude.
• Basic experience with Windows Operating Systems, Technical Knowledge of Hardware & Software
• Basic wireless network support experience

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems, or equivalent.

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer – race/color/religion/sex/national origin/veteran/disability/sexual orientation/gender identity

Founded on a $100 loan in 1907, 2 teenage boys opened up a messenger service in a 6 by 17 foot office located just below the sidewalk on Second Avenue and Main Street in Seattle, WA. Messengers ran errands, carried notes, hand baggage, and delivered trays of food for customers. They also delivered packages, traveling by streetcars and bicycles for longer trips, and later using motorcycles.