Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

The main function of this position is to provide support to the Tissue Services Department. The primary responsibilities of this position are focused on the following: the assembly of detailed and complete donor files, obtaining serological test results, data entry, ERP transactions and Tissue Services Portal. This includes working with Tissue Recovery Partners to obtain all relevant and pertinent medical and recovery history for each donor in a timely manner. During the process of obtaining and creating the donor medical file, a series of steps are required, ranging from initial data entry of information into the ERP system to the complete Level 1 review. It is the responsibility of the Documentation Coordinator II to analyze donor information to ensure compliance with the applicable state regulatory requirements, FDA and AATB Standards. The donor file is ultimately forwarded for Level 2 and 3 reviewers for determination of donor eligibility. This position is responsible daily for completion of assigned work. It is expected this position will manage the workload, established by the department, to ensure operation within the set metrics of the department. This function also has the responsibility to provide a “customer service” environment for both the assigned Tissue Recovery Partners and the Tissue Services Field Operations staff assigned to their respective region.

Responsibilities

• Establish positive relationships with Tissue Recovery Partners.
• Act as a contact to Tissue Recovery Partners when directed to address specific issues identified by Level 2 or Level 3 reviews and provide rapid follow up to resolve these issues.
• Act as support personnel for the collection and retrieval of donor medical and recovery records for assigned Tissue Recovery Partners. Provide backup support for Senior
• Specialists during absences to meet the demands of the department. Enter, review and verify serological results as deemed required.
• Recognize discrepancies and/or information gaps present in donor medical charts and retrieve information as appropriate.
• Ensure all Level 1 reviews of donor records pertaining to their assignments are accurate and complete.
• Assure all donor medical and recovery files are complete and in compliance with AATB standards, FDA and state regulations in accordance with Standard Operating Procedures and other requirements.
• Complete data entry/ERP transactions as required to properly transact donor file information. Maintain Tissue Services Portal to ensure clear communications with the TRPs.

Qualifications

• High school graduate, or equivalent
• At least 1 to 3 years work experience in a controlled and GMP regulated industry.
• Preferred previous work in the medical or nursing field such as nursing school attendee, medical records administration, EMT or other experience within the tissue donation industry.
• Understanding of AATB, FDA and other regulations and guidelines.
• Preferred Medical Terminology, Anatomy, Disease testing within a laboratory setting, Medical records, Pharmaceutical experience.

Key Stakeholders

AP16 QA Operations

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

• This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.