Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Lead a regional team of Advanced Access Supervisors and Specialists, and Insurance Analysts. Understand the dynamics of all plans and accounts within the assigned region and providing continuous education to the team and support with escalations. Manage key accounts and collaborate with Field Reimbursement Managers (FRMs) and Health Care Provider (HCP) accounts across all therapeutic areas. Build and maintain strong relationships with FRMs and FRM leadership through regular touchpoints is crucial for effective cross-collaboration in supporting patients, as well as to monitor progress at the account level. Engage with HCP offices to ensure the team provides the necessary support and handles any escalations or complex access issues. Analyze access challenges at both the account and territory levels, work collaboratively with offices, and engage with FRMs to deliver educational solutions. Monitoring trends and facilitating early identification and intervention are also key.

Responsibilities:

• Build strong relationships with internal business partners, collaborating to deliver results, hitting key launch timelines, improving effectiveness, and assisting in delivering a high quality, streamlined patient experience.
• Manage a portfolio of key accounts, ensuring strategic alignment with Field Reimbursement Managers (FRMs) and Health Care Provider (HCP) accounts across all therapeutic areas.
• Build and sustain strong, collaborative relationships with FRMs and their leadership to optimize cross-functional efforts in patient support.
• Engage directly with HCP offices to guarantee the team provides appropriate levels of support and addresses any escalations or complex access matters.
• Ensure team compliance with the appropriate ways of working and AbbVie rules of Engagement.
• Identify and analyze access challenges at both the account and territory levels, working proactively with offices and FRMs to implement educational solutions. Monitor and assess trends within the region to enable early identification and intervention in addressing potential issues.
• Measure and analyze key performance metrics related to patient access programs and drive continual process improvement and optimization.
• Manage a team of supervisors, specialists, and Insurance Analysts. Provide continuous education and updates to the team, ensuring a comprehensive understanding of account dynamics and therapeutic areas. Use effective coaching and management techniques to maintain a highly motivated and interactive workplace.

Qualifications

• Bachelor’s degree required, with preferred fields in health sciences or business.
• Minimum of 6 years of experience in the healthcare industry with knowledge in reimbursement, billing, prior authorization, appeals, and specialty pharmacy operations.
• Minimum of 3 years of leadership experience in a call center, large physician, managed care, or healthcare insurance setting desired. Proven leadership and coaching skills. Demonstrated ability to lead and participate within a team, manage multiple priorities and meet associated timelines while maintaining accuracy.
• Thorough understanding of the technical payer policy processes, systems and requirements for coverage.
• Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services and how to monitor and mitigate those risks. Demonstrated deep technical understanding of coverage, coding, payment and distribution of specialty products and the rules and regulations that govern provision of reimbursement support.
• Must have professional written and verbal communication skills to interact with and build and maintain relationships with all levels of the organization. Must maintain a positive service image at all times even when dealing with challenging issues and unsatisfied customers.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​​​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​
• This job is eligible to participate in our short-term incentive programs. ​​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.