A Managed IT Service (MTS) field delivery consultant, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS field delivery consultant, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.  

Job Duties and Responsibilities:  

• Be able to freely lift/move equipment up to 50 pounds 
• Be able to travel locally and/or across the United States, sometimes with little advance notice 
• (Remotely or onsite) support, troubleshoot, administer, and/or deploy: workstations, servers, storage, email, cloud, and network-related equipment and software  
• Advise clients using industry best-practices and recommend opportunities for continuous improvement   
• Maintain client security standards and confidentiality of information 
• Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system 
• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption 
• Effectively communicate with clients via phone, email, and in-person

Basic Qualifications:

• A passion for technology and a desire to learn  
• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration. 
• A minimum 3.0 GPA is preferred 
• Knowledge of Microsoft Office, including Word, Excel and Visio 
• Knowledge of Apple and Windows-based software/hardware 
• Excellent written and verbal communication, problem solving and analytical skills. 
• Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. 
• Ability to travel up to 25%

  Preferred Qualifications: 

• Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration. 
• Experience with Office 365 and associated workloads including Email and SharePoint 
• Experience with firewalls, such as Cisco, SonicWALL and Meraki 
• Experience with VMWare ESX hosts and vSphere Client for administration 
• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.  
• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN 
• Experience with enterprise mobile devices

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

RSM is the leading provider of professional services to the middle market. The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business landscape. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. RSMUS, LLP is led by Brian Becker, managing partner & CEO of RSM US LLP. He oversees over 17,000 assurance, tax and consulting professionals across nearly 100 offices in the U.S., Canada, India and El Salvador. RSM US and RSM UK recently announced plans to merge, creating a transatlantic enterprise with more than 23,000 people across six countries, including U.S., Canada, UK, Ireland, India and El Salvador.