We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

A Managed IT Service (MTS) field delivery consultant, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS field delivery consultant, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.

Job Duties and Responsibilities:

• Be able to freely lift/move equipment up to 50 pounds

• Be able to travel locally and/or across the United States, sometimes with little advance notice

• (Remotely or onsite) support, troubleshoot, administer, and/or deploy: workstations, servers, storage, email, cloud, and network-related equipment and software

• Advise clients using industry best-practices and recommend opportunities for continuous improvement

• Maintain client security standards and confidentiality of information

• Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system

• Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption

• Effectively communicate with clients via phone, email, and in-person

Basic Qualifications:

• A passion for technology and a desire to learn

• Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.

• A minimum 3.0 GPA is preferred

• Knowledge of Microsoft Office, including Word, Excel and Visio

• Knowledge of Apple and Windows-based software/hardware

• Excellent written and verbal communication, problem solving and analytical skills.

• Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.

• Ability to travel up to 25%

Preferred Qualifications:

• Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration.

• Experience with Office 365 and associated workloads including Email and SharePoint

• Experience with firewalls, such as Cisco, SonicWALL and Meraki

• Experience with VMWare ESX hosts and vSphere Client for administration

• Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.

• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN

• Experience with enterprise mobile devices

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

As an Affirmative Action and Equal Opportunity Employer, all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $59,840 - $71,400

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

RSM is the leading provider of audit, tax and consulting services to the middle market, with more than 17,000 professionals across the U.S., Canada, El Salvador and India. RSM has a global presence in 120 countries, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Our culture embodies inclusiveness and understanding, empowering our people to be their authentic selves, share their unique perspectives and own their futures to achieve their personal and professional aspirations.