Objective:

An Area Manager’s objective is to ensure business growth and profit, with ownership of operational excellence for the designated area, following Sport Clips Values and Standards. An Area Manager should be responsible for the final result of store operations, from Manager training to store-level execution.

Note: The Team Leader may delegate other functional areas of responsibility, e.g. Marketing.

Organization

An Area Manager serves as a mid-level Manager and intermediary between the Team Leader and multiple Store Managers. The Area Manager is the direct supervisor of 13 Managers, and reports directly to the Team Leader. The Area Manager fulfills multiple roles:

Responsibilities

Business Planning and Management:

Review store, Manager, and Team Member Weekly Sales Analysis (WSAs) with Store Managers (weekly).

Plan and host group Manager Huddles with your Team of Managers bi-weekly.

Collaborate with Store Managers to set and document store, Manager, and Team Member goals quarterly.

Generate and compile reports for stores (List weekly/monthly/quarterly/end of year reports here).

Operational Excellence:

Collaborate with Store Managers to create and monitor progress on Success Check Action Plans to ensure each location maintains Success Check scores above 85. Same for other action plans as needed.

Complete Success Checks on a monthly basis to measure and monitor store performance and Cleaning, Maintenance, and Sanitation (CMS) standards and send documentation to Team Leader.

Assist Managers to develop schedules to ensure that Team Members are properly scheduled for Client flow.

Ensure all locations maintain an accurate inventory every month.

Ensure all locations are fully stocked following the process established by Team Leader.

Resolve all Client complaints and issues within 24 hours.

Provide first escalation response for all Managers’ questions and inquiries. If you are unsure of an answer or have not confirmed consistency with Team Leader, then document all questions and send to Team Leader for confirmation at the end of each day.

Ensure all stores adhere to state licensing and regulation standards and requirements.

Notify Team Leader of all maintenance issues that need to be repaired within 24 hours.

Develop, communicate, and support the implementation of performance incentives including contests, pep rallies, etc.

Ensure Managers use a variety of communication methods to ensure messages are received and understood by Team Members.

Attend three day conference annually (National Huddle).

Meet with Team Leader weekly and have a store review/analysis completed for discussion and review.

Ensure each Team Member is executing the 5 Point Play with excellence, EVERY CLIENT, EVERY SERVICE, EVERY TIME!

Leadership and Team Development:

Coach and support Managers to ensure that each Manager:

o Meets their personal and store goals every quarter.

o Maintains personal performance minimums as defined by TL.

o Maintains a positive, encouraging store environment and Team culture through:

A positive encouraging store and Team culture.

Adherence to Team Member training requirements.

Regular Team Member coaching, feedback, and recognition/rewards.

o Develops Manager skill sets to increase their self-sufficiency.

Coach Store Managers in effective coaching and counseling techniques so that:

o Team Member performance minimums are maintained as defined by Team Leader.

o All required coaching/counseling/corrective/termination documentation is accurate and received within one week, and full counseling/corrective procedure is followed in each instance.

Implement and maintain a plan to train Assistant Managers following required Managers training course list.

Coordinate Manager and Team Member training so all Team Members have the tools they need to exceed their goals.

Maintain a sense of urgency and teamwork in the stores by leading by example (E.g. vacuuming for Team Members when you are there, always staying busy and looking for things to improve, clean, etc.).

Maintain a positive attitude and interactive, open teams through positive feedback to Managers and Team Members directly when possible and by leading by example.