Customer Success Associate - Standard athenahealth 221 reviews - Watertown, MA 15981BR Customer Success Associate - Standard Watertown, MA Job Description The Opportunity: The Customer Success Organization is focused helping clients derive the full value of their athena services. We build and manage relationships with customers across a network-enabled service, communicating the value of our services in the context of customers business goals with the goal of fostering high performing, satisfied customers. We identify at-risk clients proactively and collaborate across product and operational lines as we tenaciously pursue solutions and advocate for our clients. The Account Associate acts in a consultative manner across an assigned book of business to ensure clients optimize financial and clinical performance using existing athenaNet products and services. Position Summary: As a Customer Success Associate you will be responsible for ensuring the complete post-sale success and satisfaction of a portfolio of athenhealth customers through establishing yourself as a trusted advisor and business partner. You will be responsible for interfacing with clients remotely and should be comfortable interacting virtually. Responsibilities may include, but are not limited to: 60% Mitigate Attrition Risk * Receive and assess early indicators of attrition risk and use personal judgement to assess client attrition risk then engage appropriate internal resources to mitigate * Leverage domain experts to address customer performance, satisfaction, or risk in their portfolio of clients * Apply project management skills to prioritize and drive resolution for escalated client issues owning the issue from a customer perspective through ongoing communication while collaborating with internal team to ensure resolution meets client needs * Coach customers to ensure they are leveraging all available athenahealth resources including customer support, training, and the client community 40% Develop and maintain strong client relationships * Primary ownership and accountability for customer satisfaction and retention within assigned accounts * Have the ability to build and maintain effective internal and external relationships even when faced with challenging client relationships. * Conduct prescriptive strategic planning and operational performance review sessions with clients to review practice performance and map business goals to identified value-drivers framework * Match identified performance improvement opportunities and athenaNet functionality to mitigate risks to a client meeting their stated business goals * Ensure ongoing adoption of athenahealths suite of products * Work with the Regional Account Executive to identify growth opportunities within your assigned account portfolio and work with sales to identify reference clients Education, Experience, & Skills Required:

• Bachelor of Science degree preferred * 2-5 years of relevant experience in Professional Services, Sales, Customer Support, or Account Management * Proven ability to influence both customers and internal stakeholders * Proven ability to manage and prioritize multiple projects while paying strict attention to detail * Excellent listening skills and use of discovery questions * Strong communication skills, both written and verbal * Analytical skills and comfort working with data Preferred requirements * CRM Experience (specifically, Salesforce) * Experience with and knowledge of athenaOne services with a deeper expertise in one or more services * Service and relationship experience with athena clients Behaviors & Abilities Required: * Ability to work independently as well as part of an extended, cross-functional team through resolution of high-priority, time-sensitive issues * Manage multiple, simultaneous client interactions, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved * Self-driven, results-oriented with a positive outlook * Zeal for exceeding client expectations by delivering exceptional service * Take initiative with little to no direction * Be transparent and honest in a positive, professional and polite manner * Computer skills (Familiarity with Microsoft Office Tools) * Conflict Resolution Skills * Empathic communicator with a consultative approach, able to see things from other person's point of view 19 hours ago - save job - original job Apply On Company Site Other jobs you may like Executive Assistant - Healthcare Daniel Roberts Boston, MA 2 days ago Easily apply Jr. Threat Intelligence Consultant (Customer... Recorded Future Boston, MA 7 days ago Easily apply Customer Success Manager (Software) Resource Technology Partners Burlington, MA ReSource Technology Partners - 12 hours ago Customer Success Manager - Burlington ClickSoftware Burlington, MA 27 days ago Intake Specialist Accion Cambridge, MA ACCION - 30+ days ago Easily apply * Customer Success Associate jobs in Watertown, MA * Jobs at athenahealth in Watertown, MA
• Customer Success Associate salaries in Watertown, MA athenahealth athenahealth 221 reviews Athenahealth is a leading provider of network-enabled services and mobile applications for medical groups and health systems. At... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume