Community Services Specialist

Atlantic Housing Foundation

Community Services Specialist

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Community Services Specialist Success Factors:

    • Drive Community Enrichment: * Develop and manage a strong relationship with Community Engagement Associates (CEAs) and Community Managers for partnership and support with monthly activities. **** * Assist with planning, organizing, and execution of AHFs local, on-site community programs and outreach events with the goal of building relationships, fostering resident trust, and increasing participation in programs and services. * Work closely with Community Managers and Community Engagement Associates (CEAs) to provide good customer service and ensure responsiveness of services * Capture program/event feedback and data from on-site staff, Community Managers and CEAs, as well as residents to ensure compliance and to maximize ROI. * Monitor community engagement activities, analyze, and report on content and program performance data to drive continuous improvement, optimization, and innovation.

    • Cultivate Community Partnerships:

      • Promote community building, leadership training, and capacity building activities to strengthen and expand the ability of residents, resident leaders and local partners to contribute to neighborhood transformation.
      • Collaborate with Community, Engagement Associates, Community Managers, and Marketing Manager to identify families and projects that make good success stories, and coordinate plans to share these stories.
    • Project Management Mastery through Educational Programs Administration and Support:

      • Manage and maintenance of program application database. Assemble all necessary supporting documentation including allocations, outcome measurements, success stories, etc.
      • Keep internal and external stakeholders informed of updates, program statistics, and missing reports.
      • Support the scholarship process in collaboration with the Program Director, support staff in marketing efforts, review documentation, manage deadlines, and track scholarship results.
      • Partner with property management team members to increase scholarship visibility
      • Coordinate quality control checks and reviews for the Good Grades Program including semester review of student report cards.
      • Track progress toward organizational and programmatic goals and outcomes.
      • Execute in collaboration with the data analyst and program director all required evaluation components and reports. Make recommendations for future improvements.
      • Develop and implement department specific training curriculum and materials; Facilitate in-house training and distribute training materials to staff.
      • Conduct training for newly hired Community Engagement Associates and Community Managers.
      • Maintain a master calendar of community services programs and initiatives.
      • Assist with planning and coordination of special events.

    ● Other duties related to ongoing creation and maintenance of organizational programs and supportive services initiatives.

  • Qualifications

    Qualifications

    Education and experience:

    • Bachelor’s degree in nonprofit management, social work, communication, public administration, or human service related field, and four (4) years of leadership experience in an organization providing program compliance or management, community development or social services.
    • Strong verbal and written communication skills with the ability to effectively present information and respond to questions from internal customers, partners, leadership team, and general public
    • Must be comfortable and effective in facilitating group trainings.
    • Strong organizational skills with the ability to meet a demanding workload. Ability to analyze and interpret data, and to base program designs on resident-driven and data-driven rationale.
    • Must excel in a fast-paced diverse environment with decentralized communities in a highly cross functional organization.
    • The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared success
    • Functionally proficient in Google Workspace (Docs, Sheets, Meet, Slides, etc.) and other commonly used software.
    • Demonstrated success in event management ranging from lunch and learns, webinars, to employee engagement, holiday, and back-to-school events.
    • Demonstrated experience in project management skills with a proven ability to manage initiatives involving cross-functional teams and external partners.
    • Sensitivity to cultural and socioeconomic characteristics of the population served.

    Additional Information

    All your information will be kept confidential according to EEO guidelines. #indaj

  • Industry
    Real Estate