Job Description

The Coppia Concierge ​is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests ​are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations. (The shifts are customized as required by each site.) Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. ​The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.

Qualifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Maintains Concierge Binder
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
• Prepares incident reports and correlating documentation
• Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

REQUIREMENTS

• Must have minimum one year of college, social media skills, customer service, and writing skills
• Must have experience in hospitality industry, luxury customer service or concierge experience.
• Must have the availability to work a flexible schedule any day of the week
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and written
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Must be team-oriented

#VG

Additional Information

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.