OPPORTUNITY SNAPSHOT
The Manager-Facility Engineering is the technical lead for all data center engineering operations at one or more facilities and is responsible for the direct supervision of facility and data center engineers. He/she reports directly to the Data Center Manager and is responsible for the review/approval/implementation of SOPs/MOPs/EOPs for the site and the proper implementation and training of these procedures. The Manager-Facility Engineering responsibilities include oversight of general facility operations, and will work in conjunction with the site remote hands, security, and janitorial teams. The Manager-Facility Engineering will have experience in data center mechanical, electrical, and plumbing systems. He/she will possess knowledge of large scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems. In addition, the Manager-Facility Engineering will be accountable for the coordination and completion of all significant planned and emergency maintenance events for the facility and confirm these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems. The Manager-Facility Engineering is ultimately responsible for identifying, evaluating, and executing operational strategies with the local site engineers to achieve the highest level of availability.
THE REQUIREMENTS
MEETS PHYSICAL DEMANDS OF THE POSITION INCLUDING:
KEYS TO SUCCESS
Achieve Five 9’s of Availability for all data center operations
No human error and/or customer impacting events
100% compliance with all customer SLAs
100% compliance to all standard operating procedures
Internal & external customer communication and relationships maintained to highest standard
100% compliance with internal escalation protocols for all customer impacting events pursuant to Digital Realty’s escalation standards
100% compliance with all health & safety standards
100% compliance with Digital Realty’s critical stock & parts standards
100% compliance with Digital Realty’s internal quality assurance and assessment programs as well as the various accreditation initiatives undertaken by Digital Realty, including, but not limited to, SSAE16, SOC2, ISO 27001, etc.
Creation/execution/closure/storage of change management tickets, MOPs, and Incident reporting and meeting timelines associated with those tickets
Ensure proper training and onboarding for all site Engineers is completes and documented.
THE ROLE
Complete understanding of the following DLR and site related items:
Execute all aspects of data center engineering including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
Supervises all MEP construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
Develop and supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital Realty’s periodic maintenance program and maintenance calendar and to ensure labor cost are closely monitored and controlled, and personnel efficiency is enforced.
Executor in the site specific change management processes including the creation and review of all Method of Procedures (MOPs) for all risk level maintenance and repairs including high risk and non-standard procedures as well as the oversight of those maintenances.
Executor of walk-throughs for high risk critical transferring and to act as a resource for staff questions/confusion regarding any facility related issue.
Advanced ability to effectively troubleshoot site mechanical and electrical systems.
Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
Review rounds/inspections for normal operation, trends, and to detect anomalies in those rounds.
Identify trends and analyze risks. Articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
Develop, evaluate, and recommend improvements to complex equipment and system SOO’s, SOP’s, MOP’s, and EOP’s when possible.
Complete understanding and knowledge of the local customers business and datacenter operation.
Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.
Support Real Estate Manager with the management of expenses and assist with budgeting, forecasting and reporting requirements by providing capital expense requirements and justifications.
Support Real Estate Management team by assisting in the supervision of general facility services, including, but not limited to janitorial services, landscaping, and snow removal services to ensure compliance with contractual requirements.
Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
Maintain compliance with local health & safety (i.e. OSHA) standards and national electrical and building codes.
Responsible for maintaining and tracking site spare parts inventory, including maintenance parts and materials that may not be stored at the site but would be required periodically for site specific maintenances.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
DIGITAL REALTY: WHERE THE CLOUD LIVES AND BUSINESS THRIVES
We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data
center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth
through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines
unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create
unique power of choice and value when and where our customers need it.
OUR MISSION
To provide our customers with the trusted foundation for the digital world
OUR VISION
To build a network of connected campuses and internet gateways that become the heart of the internet and cloud,
powering growth and prosperity for customers, employees and shareholders.
OUR VALUES
Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and
success.
ABOUT DIGITAL REALTY
Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure,
network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's
clients include companies of all sizes, ranging from financial services, cloud and information technology services, to
manufacturing, energy, gaming, life sciences and consumer products
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings
agencies.
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes
and rewards your contributions.
Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will
not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin,
disability or protected veteran status.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not
responsible for any fees related to unsolicited referrals.
Required Skills
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Required Experience
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