As a Front Desk Agent at a demographically challenged property -Transitional Hotel , your primary responsibility is to ensure the safety of the property, guests, and staff while providing exceptional customer service. You will be the first point of contact for guests and must handle various situations with professionalism and discretion. The ideal candidate will exhibit strong accountability, resilience, and the tenacity to achieve goals while providing outstanding customer service.

Key Responsibilities:

1. Guest Relations:

• Assist guests with check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.

2. Customer Service:

• Maintain a cheerful and upbeat attitude even in challenging situations to ensure positive experience.
• Offer proactive assistance and personalized recommendations to enhance the customer's experience.

3. Assisting Safety:

• Follow safety and emergency procedures, report any suspicious activities to management.
• Monitor access, be vigilant and proactive in maintaining the safety of guests and staff.

4. Difficult Tenant Management:

• Handle challenging tenants with patience and diplomacy, collaborate with security when necessary.
• Adhere to the property policies and rules consistently and address issues calmly and professionally.
• Document incidents involving difficult tenants and report them to management.

5. Communication & Multitasking:

• Maintain clear and effective communication with other hotel staff and departments.
• Handle multiple tasks simultaneously and prioritize tasks effectively to ensure smooth operation.

Qualifications:

• High school diploma or equivalent.
• Proven experience in hospitality or customer service, particularly in challenging environments.
• Strong communication, problem –solving, and multitasking abilities.
• Ability to remain calm and composed in high-pressure situations.
• Knowledge of security procedures and emergency protocols is an advantage.
• Proficiency in using computer systems and hotel management software is a plus.
• Ability to work independently and as part of a team.
• Strong sense of accountability, resilience, and a go-getter attitude essential for thriving in a demanding setting.

Who We Are:

The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. Our team doesn't just work here; we thrive here. We're a diverse group of dedicated professionals who are passionate about creating living spaces that people love to call home.

If you're ready to take on a pivotal role in our community, ensuring our residents have a wonderful place to call home, we invite you to send your application and join us!