Job Description

The contract Operations Specialist will assist with special projects within the Property Management department. The deliverables will include, but not limited to, the review of first year files in accordance with LIHTC requirements, assistance with providing the first year files to partners as required. The Specialist will also assist with the preparation for State desk reviews and assist with creating and submitting the required responses to property level inspections.

The Specialist will assist the Property Management Director with other projects as needed.

The Specialist should come from a Property Management background and work closely with all support teams within the organization to ensure seamless execution of property operations, including but not limited to financial controls, compliance, maintenance, leasing and excellent customer service for residents.

Job Requirements:

• LIHTC File audits – Work with Community Manager and Regional Manager to prepare for file audits. After the audit is complete, gather corrections and submit audit response to the Compliance Manager for approval

• Assist with Audit compliance with LIHTC, Project Based Section 8, and LURAs

• Assist with meeting reporting requirements to external entities, such as TDHCA, SC Housing, HUD, MDSI, etc.

• Monitor and audit accuracy of property resident certification files and Yardi data. Provide feedback to the Regional Manager on results and provide additional training on errors found.

• Identify the need and prepare new or revised SOPs, ensuring the teams are adhering to the Operations Manual and receiving support resources.

• Review of first-year files prior to submission for investor review. Ensure TIC, lease, and certification documents are consistent with the applicant and entered correctly.

• Complete annual utility allowance calculations

• Travel to regular site visits and occasional overnight travel may be required to attend audits and/or inspections.

• Assist the Director of Property Management with special projects as needed

• Support the quality control program, including inspections, property scoring analysis and creation of action plans to address issues.

• Utilize inspections, root cause analysis, and the AHF ticket system to help solve issues as needed.

• Be a champion of excellent customer service incorporating AHF expectations in all interactions.

• Other Duties or special projects as requested.

Qualifications

• Minimum of 3 years’ experience in affordable housing property management, specifically with the LIHTC program. Professional designation (CAM, ARM, CPM, etc.) helpful.

• At least 2 years’ experience with Yardi (preferred)

• Basic Accounting knowledge (preferred)

• Good communication skills, general working knowledge of computers and computer programs (MS Word, MS Excel, AMSI) a must. Must also possess leadership, motivation, and team building skills.

Additional Information

Personal Characteristics:

• Dedicated to the mission of promoting and preserving quality, affordable housing and related services helping residents improve their lives.

• Outstanding written and oral communication skills

• High attention to detail; and self-starter.

• Solve problems independently and be adaptable to change

• Meet deadlines and prioritize work requirements

• Initiate new ideas to streamline routine tasks and support quality control.

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