Job Description

CUSTOMER SERVICE REPRESENTATIVE

WHY QUICK QUACK CAR WASH?

“FAST. CLEAN. LOVED… EVERYWHERE”

Quick Quack takes pride in being regularly recognized as “The Best” or “The Favorite” car wash in every community where a Quick Quack Car Wash can be found. Additionally, Quick Quack has been recognized as a leader as an environmentally friendly and sustainable business.

Don’t Drive Dirty!

JOB DESCRIPTION

Serves customers by determining request, answering questions, resolving problems, and fulfilling requests.

Essential Duties and Responsibilities (Other Duties may be assigned to meet business needs):

• Build rapport with customers by greeting them in a courteous, friendly, and professional manner

• Determines request by working with customer

• Answers questions by clarifying desired information; by researching and locating information

• Listen attentively to customer needs and concerns; demonstrate empathy

• Resolves problems

• Helps customer by explaining company policy and procedures

• Sells additional services by recognizing opportunities and benefits to customers

• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity

QUALIFICATION/REQUIREMENT:

• Strong communication skills

• Excellent attention to detail

• Ability to work independently

• Proficient in Microsoft Office

• 1-2 years customer service experience

• High school diploma or equivalent

Work Environment and Physical Demands:

Typically work in office setting in sedentary position.

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