Job Description:

The Systems Support Specialist is responsible for providing the highest level of timely technical support and customer service to all associates. This role manages a variety of technical issues across many systems and devices

Responsibilities:

• Manage incoming IT service requests via phone, email, and tickets
• Respond to user inquiries about computer software and hardware
• Troubleshoot a variety of complex incidents to include:
  • All aspects of connectivity ex. Wi-Fi, LAN, cellular data, MDM, VPN, Citrix, VoIP, video conferencing etc.
  • General productivity applications including Microsoft Outlook, Word, Excel, Power Point, Teams , Adobe Acrobat
  • All aspects of hardware ex. laptops/tablets/mobile devices (Android and iOS), etc.
• Anticipate potential incidents and work to resolve them proactively before they become a high-impact problem
• Investigate and resolve incidents by conducting research, conferring with associates, performing computer diagnostics
• Collaborate across internal teams and vendor technical support
• Utilize training materials and standard procedures, train users in the best use of hardware and software
• Maintain detailed records of incidents and problems with software and hardware
• Set up technology for associate use, including hardware and software
• Help prevent, detect and respond to cybersecurity incidents according to plan
• Assist with general service desk and technology support duties as needed
• Attend training to maintain knowledge of information technology
• Provide on-call rotation coverage as part of Service Desk team
• After hours support is possible

Qualifications:

• Bachelor’s degree preferred, preferably in computer science, engineering, or information science
• 2+ years of experience providing technology support
• Experience in a high-performance, results-focused organization, preferably in Investment/Asset Management or Real Estate
• Technical expertise across multiple applications, operating systems, and devices
• Proficiency in Active Directory, SCCM, remote support software, and IT service management ticket systems
• Experience with Microsoft Office, system security, web browsers, VPN, wired and wireless networks, VoIP, MFA, and other technologies
• Industry certifications such as ITIL, CompTIA, and Microsoft (preferred)
• Strong troubleshooting skills and a sense of urgency in resolving complex technical incidents
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision, adapt to ambiguity, and take initiative with confidence

Language to be included on the post:

The compensation available for the role considers a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, and other business needs. The estimated base salary range is $ 60k - 70k. This salary range represents Ventas’ good faith and reasonable estimate of the possible base salary range at the time of posting and is one part of the compensation and total rewards Ventas provides to employees.

Ventas, Inc. offers a competitive compensation and benefits package to the successful candidate.

Ventas, Inc. is an Equal Opportunity Employer.

Ventas, Inc. does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

Ventas Inc., an S&P 500 company, operates at the intersection of two large and dynamic markets – healthcare and real estate. Our diversified portfolio of over 1,200 assets in the United States, Canada and the United Kingdom are unified in serving the large and growing aging demographic. We use the power of our capital to unlock the value of senior living communities; life science, research & innovation properties; medical office & outpatient facilities, hospitals and other healthcare real estate. A globally recognized real estate investment trust, we follow a successful long-term strategy, proven over 25 years, built on diversification of property types, capital sources and industry leading partners, financial strength and flexibility, consistent and reliable growth and industry leading ESG achievements, managed by a collaborative and experienced team dedicated to our stakeholders.