Technical Support Specialist

Luxus

Luxus

Technical Support Specialist

Alexandria, VA
Full Time
Paid
  • Responsibilities

    Job Title: Technical Business Analyst
    Location: Alexandria, VA (Hybrid: 3 Days Remote, 2 Days On-Site)
    Salary Range: $100,000 - $119,000 per year

    We are Luxus Group.  A National recruiting and staffing organization who has been retained by PBS to help them hire a full time Technical Business Analyst.  This opportunity will have a full time contract employed by Luxus for 6 months which will include salary, health benefits, etc.   After the completion of your 6 month contract you will transition to a full time employee with PBS.

    About PBS:

    The Public Broadcasting Service (PBS) is a nonprofit media organization that serves the American public with high-quality, educational, and cultural programming. We are dedicated to innovation, storytelling, and technological advancements that support our mission of informing and inspiring audiences nationwide.

    Position Summary:

    PBS is seeking a Technical Business Analyst to join our team in Alexandria, VA. This role will be responsible for analyzing, documenting, and improving business and technology processes. The ideal candidate will serve as a liaison between business stakeholders and the technology team, ensuring that system requirements align with business needs. This position offers a hybrid work environment, allowing for three remote workdays per week and two on-site days at our Alexandria, VA office.

    Key Responsibilities:

    • Gather, analyze, and document business and technical requirements from stakeholders across multiple departments.
    • Translate business needs into detailed functional and technical specifications for developers and IT teams.
    • Collaborate with product owners, developers, and quality assurance teams to ensure project deliverables meet business objectives.
    • Conduct gap analyses and recommend improvements to optimize business and technical workflows.
    • Support the design, testing, and implementation of new systems, software applications, and enhancements.
    • Assist in developing user stories, process flows, and system diagrams.
    • Facilitate meetings and workshops with stakeholders to clarify requirements and resolve issues.
    • Work with data teams to ensure data integrity, reporting, and analytics meet business needs.
    • Provide support for troubleshooting system issues and coordinating resolutions with IT teams.
    • Stay current with emerging technologies and best practices relevant to PBS’s digital and broadcast operations.

    Required Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
    • 3+ years of experience as a Technical Business Analyst or in a similar role.
    • Strong understanding of business analysis methodologies, SDLC (Software Development Life Cycle), and Agile frameworks.
    • Experience working with enterprise software solutions, APIs, and data integration projects.
    • Ability to create detailed documentation, including business requirements, technical specifications, and workflow diagrams.
    • Proficiency in using business analysis tools such as JIRA, Confluence, Visio, and SQL.
    • Excellent problem-solving and analytical skills.
    • Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.
    • Experience in the media, broadcasting, or nonprofit sector is a plus.

    Compensation:

    • Competitive salary range of $100,000 - $119,000 per year.
    • Hybrid work schedule (3 days remote, 2 days on-site in Alexandria, VA).
    • Comprehensive health, dental, and vision insurance.
    • 401(k) retirement plan with employer contributions.
    • Generous paid time off (PTO) and holidays.
    • Professional development opportunities and tuition reimbursement.
    • Employee discounts and wellness programs.

     

  • Compensation
    $118,000 per year
  • Industry
    Research