Job Description

About the Role

You are responsible for the cash office & sales floor administration of your store. You provide training & support to the store team to ensure they are knowledgeable and competent in all store stock, cash, banking and admin procedures. Supporting the in-store sales by encouraging efficiency through best practice and being responsible for all technical equipment. Together with the in-store management team, you support on the sales floor to ensure the best customer & colleague experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

** Customer Sales & Profit**

• Responsible for opening & closing procedures of all cash desks, in preparation for each day
• Examine all cash differences and follow up with in-store staff, management, and loss prevention
• Responsible for account reconciliation - daily verification / correction of all monetary accounts
• Handle & ensure all money handling routines, such as money transport and ordering change money
• Complete EOD (end of day) report
• Responsible for all security/related routines in line with H&M guidelines

** Administration**

• Responsible for the review, carry out and the correction of the hour/ payroll calculations of the employees in the store
• Verify reduction and garment transfer routines to correct booking
• Verify and complete damages
• Order and ensure office and cash point supplies
• Ensure Cash Office space is well organized, tidy and set up to best practices to ensure efficiency & good ways of working
• Ensure the store's compliance with all cash office routines for store audit
• Support employees concerning technical problems and follow up with IT/Business Tech
• Ensure correct key handling and documentation of it in line with the H&M guidelines & routines
• Work with Staff Planner in line with the H&M guidelines and routines

** Team & Development**

• Responsible for training & follow up with colleagues in-store on check out & cash point procedures & store routines linked to the areas of responsibilities
• Communicate all relevant changes of cash office, store routines & policies to store team
• Handle all internal and security-related information, confidentially and in line with the H&M guidelines and routines
• Responsible for onboarding, upskilling & developing your team
• Retain and share your knowledge and skills with your team
• Ensure all procedures, routines, and legal requirements in relation to the Cash Office are followed
• Participate in relevant available onboarding & introduction processes, trainings and courses relevant for your role & future development

** Retail Operations**

• Supporting the store leadership team and store colleagues on the sales floor, to deliver the best OMNI customer experience, when necessary or required

• Follow up and ensure a clean and tidy sales floor and back of house including stockroom areas, check out areas, fitting rooms and garment recycling areas

• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

• Representing yourself and the H&M brand positively during customer interactions.

• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.

• Ensure all admin routines for both people and operations are handled in a correct way

• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

• Support with opening and closing of the store

Qualifications

Who You Are

• Inclusive, positive, creative, and willing to learn on the job!
• Passionate for customer service and helping people find their style
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
• You have the ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• 1-2+ years of transferrable experience welcome
• Basic computer skills such as browser navigation, software interaction, and data entry are needed
• May be required to travel to support other stores and for training

Why You’ll Love Working for H &M

• Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.

• Endless growth & development opportunities.

• Dress your personality. We encourage you to dress your personality all day, every day.

• Did we mention our discount at H&M, &Other Stories, and COS?

Additional Information

Job Status: Hourly, Non-Exempt

Compensation : Hiring Range is $16.65 - $18.73 Hourly**

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Inclusion & Diversity:

_H &M ****_is a part of H &M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas . Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description:

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.