Job Description

Emser Tile, a Glassdoor Employee's Choice Winner for Best Places to Work for 2019 and a nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors, seeks an Inside Sales Representative.

JOB SUMMARY

The Inside Sales Representative (ISR) is the primary facilitator of contractor and installer sales inside the branch. The ISR is the initial point of contact for contractors and installers who visit the branch on a daily basis. The ISR is primarily responsible for developing and tending to contractor business, generating and working leads, setting Branch showroom appointments, and coordinating customer events.

KEY RESPONSIBILITIES

• Drive all contractor business in branch
• Uphold proper Branch customer service standards, including greeting customers, answering phones promptly, and maintaining a friendly and service-oriented environment
• Provide accurate and expert information; be responsive to the concerns of all Branch customers, including those under the account base of other sales personnel
• Customer facing service and is the first “point-of-contact” between the client and Emser
• Have extensive product knowledge and overview
• Understand and be able to explain Emser’s brand identity, competitive differentiation, and product philosophy
• Assist customers at the counter alongside the Customer Support Representative
• Manage account selling activities by organizing account base into categories by prioritizing account activities by imminent sales potential
• Develop and implement plans for longer term sales cycles
• Partner with Management through weekly sales meetings to identify goals and to determine an effective balance of account management activities.
• Participate in sample design and creation when needed
• Provide samples to trade accounts, referrals and walk-in clientele; partner with Branch Management on occasional needs to implement sample set-up per Company merchandising and marketing standards for small trade account requests
• Build sales in branch by explaining product knowledge to customers and identifying their needs

QUALIFICATIONS (KNOWLEDGE/SKILLS/ABILITIES/EXPERIENCE)

• 3 plus years of sales and customer facing experience
• Strong communication and writing skills
• Uphold professional appearance
• Ability to build relationships with contractors in the branch
• Understand and decipher sales metrics and reports
• Inventory management experience with basic math test skills such as: cycle counts, pricing/margin, and quantity square feet
• Comfortable in a fast-paced, high stress environment
• JD Edwards experience (preferred, but not required)

WORKING CONDITIONS (BRANCH/DC POSITIONS)

• Work in enclosed offices, partially enclosed warehouse spaces
• Branch showroom where the Branch ISR will make sales calls, service calls and maintain product displays
• Work the day shift from Tuesday – Saturday to support business needs

We believe every employee should be rewarded fairly for a job well done! As an Emser employee, you will enjoy comprehensive healthcare coverage including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.

The Emser employee benefits package includes: • Medical • Dental • Vision • 401(k) Retirement • Paid Vacation Time • Paid Holidays • Life Insurance • AD&D Insurance

•Tuition Reimbursement

CAREER DEVELOPMENT: Emser provides ongoing opportunities for professional training, and encourages internal advancement and mobility.

Company Description

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced and self-driven professional for our local branch.