This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday to Thursday, with the option to work remotely on Fridays.

In this role, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. Build cross-functional partnerships, develop and grow business relationships, influence business partners and gain support on project expectations

What You’ll Do

• Manage and implement the work order management software (eSupport) for the facilities and implementation teams. Coordinate and administer any changes or updates in the system that are needed from the team.
• Analyze and optimize workflows related to work order management.
• Provide training on the use of the work order management system and any updates as needed.
• Monitor system performance and identify areas for improvement.
• Prepare and deliver reports on work order metrics and performance.
• Collaborate with stakeholders to gather requirements and feedback for system enhancements.
• Provide additional support for the Landlord CAM team working on billing reconciliations, lease review, dispute resolution, audits and budgeting.
• Develop communication in support of key initiatives that have broad impact across the organization
• Set and continually manage project expectations with key stakeholders
• Understand the audience and communicate difficult and sensitive information accordingly
• Audit communication tools to ensure consistency, accuracy and timeliness
• Evaluate communication through “We’re Listening” and “Hindsight” meetings
• Communicate and collaborate with leadership and vendor executives on status, issues and decisions to influence outcomes
• Drive integrated planning and working sessions to build project strategy
• Develop, execute and manage complex project plans
• Determine project approach and provide recommendations to move project decisions forward
• Lead project status meetings with partners to align on goals, determine actionable next steps, actively problem solve challenges and drive decisions
• Update project plans and communication documents
• Gather feedback to ensure projects are progressing on time and meeting expectations
• Lead efforts in improving customer and associate experience
• Determine feasibility of project requests and recommends approach and prioritization
• Additional tasks may be assigned

Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states.

Kohl's business is built on a solid foundation of more than 60 million customers, a balanced brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app.