Remote Customer Support Specialist I Gap Inc. Corporate 2,258 reviews - Rocklin, CA Our past is full of iconic moments ? but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love tomake a difference, you're the right fit. Come grow with us. This position open only to those candidates who live in Placer and the surrounding Sacramento, California area. This position will be onsite for a minimum of 8 weeks during training and on-boarding Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. As a Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis. Reasons to love working for Gap Inc. * Fantastic Benefits * Awesome Employee Discount * Generous Paid Time Off Your responsibilities: * Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools. * Make outbound and receive inbound calls to limit fraud. * Resolve customer issues while following the department guidelines for verification. * Perform routine account activity review of high risk transactions. * Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions. * Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers. Qualifications: * High School Diploma or equivalent with some college preferred. * 1 to 3 years of customer service call center experience. * Banking or financial services experience a plus. * Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact. * Excellent oral, written and interpersonal communication skills. * Keen attention to detail is a must. * Are focused on the customer. * Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools. * Fluency in Windows Operating Systems and Microsoft Office tools. KEY BENEFITS: * Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five on the clock hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employees base pay.*