Job Description

_ Please Note_

• Bilingual English/Spanish Required (Written & Verbal)
• Export Compliance Experience Required
• Will be required to be in Red Wing, MN for 1-2 weeks for initial onboarding.

In this role, you will deliver exceptional customer service to a diverse range of customers, both domestic and international, including industrial, retail, distributor, and direct-to-industry clients. You will manage all aspects of customer accounts, primarily focusing on order processing, scheduling, purchasing, warehousing, and transportation. You will address customer inquiries about products and participation in Red Wing for Business, as well as work closely with the Sales team to set up and manage customer accounts and programs.

What you would do in a typical day:

• Deliver Exceptional Service: Provide friendly, timely, and knowledgeable support that exceeds customer expectations
• Order Management: Oversee international and domestic orders by: * Processing and tracking orders, determining delivery dates, and communicating status to customers. * Scheduling shipments and addressing issues with firm or planned orders. * Preparing quotes, coordinating special requirements (e.g., invoicing, packaging, transportation), and establishing customer master instructions. * Resolving pricing discrepancies, monitoring account status, and ensuring compliance with import/export regulations and shipping documentation.
• Problem Solving: I dentify customer needs and provide tailored solutions aligned with their requirements and program goals.
• Account Support: Collaborate with the Sales team to manage account setup, program changes, issue resolution, and customer communications to drive growth and satisfaction. Work with Global Sales and Service teams to maintain seamless service for international customers.
• 3rd Party Coordination: Manage Red Wing for Business Advantage Account changes with external partners, ensuring system accuracy and resolving disputes.

Qualifications

Minimum Education & Experience:

Bachelor’s degree (B.A.) and two years related experience/training; or equivalent combination of education and experience. Experience should be in customer service and/or export compliance.

What We're Looking For:

• Bilingual English/Spanish (Oral & Written)
• Customer service driven
• Strong written and oral communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet, Salesforce and ERP systems.
• Accurate and fast data entry skills (10-key proficiency is a plus!)
• Ability to switch between different software applications smoothly.
• Ability to work independently and in a team environment.
• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)