Job Description

As an Area HR Manager, you are a partner to the business in executing the people strategy to support the sales organization, the implementation of key company initiatives, and ensure the best colleague and customer experience. Through execution of HR strategy, you will also support your Area in increasing sales and profit and improving customer service.

In partnership with the Area Teams, you will drive talent management, leadership development, succession planning, HR operational excellence and colleague engagement in your Area as well as support the talent acquisition process for leadership roles. You will work actively with structured performance management, based on results, values, and global leadership expectations, to increase productivity and retention, and serve as an I&D champion to build diverse teams and foster an inclusive, collaborative culture.

This role will ensure H&M offers all colleagues fair and attractive working conditions and that all employee relation matters, legal requirements and H&M policies are fulfilled to meet the expectations of customers and colleagues.

This position is based out of New Jersey within our Sales Function and reports to the Area Sales Manager.

_ Core Responsibilities includes but is not limited to_ :

• Champion our unique values-driven culture to provide the best colleague and customer experience; recognize customer service behaviors and drive performance to ensure business success
• Support with the delivery of talent management initiatives such as succession planning, performance reviews, and individual, clear development plans throughout Store teams
• Analyze talent pipeline to ensure there is a constant flow of talent (both internal and external) for Store Manager and high impact, leadership positions
• Together with Area Team and Store Managers, create inclusive work environments through education and training with focus on increasing the diversity of teams to ensure different perspectives are valued and respected
• Actively participate in the interview process for store leadership according to needs
• Work closely with Store Management and colleagues to improve working relationships, build morale, and increase productivity and retention
• Lead change management efforts to help store teams understand and adapt to new strategic initiatives and evolving business needs to drive results
• Coach and aid Store Management teams to enhance leadership effectiveness, increase engagement of teams, and strengthen company culture throughout feedback and values
• Monitor, analyze, and proactively project future Area needs, including staff rotation and expansion for all store positions, and conduct appropriate follow up actions
• Develop a sustainable talent acquisition and hiring plan and strategy for Area, while building and overseeing the internal talent pipeline with follow up on talent development
• Together with the Area Team, plan and organize introduction trainings for Store Management teams as well as for Sales Advisors for existing and new stores
• Track and achieve HR KPI’s and initiate follow up actions accordingly
• Together with the Area Team, ensure Store Managers identify, develop, and engage future talent with clear development plans and two-way dialogue
• Evaluate Area’s training needs, make recommendations for ongoing training needs, and support in facilitating training initiatives with Regional HR
• Act as a neutral escalation point for colleague concerns and coach Store Management Teams and Area Team on conflict-resolution and prevention of employee related issues
• Together with Employee Relations, manage and resolve escalated employee relations issues. Conducts effective, thorough and objective follow up as needed
• Maintain in-depth knowledge of legal requirements related to day-to-day management of colleagues, reducing legal risks and ensuring regulatory compliance and fair working environment

_ Additional Accountabilities:_

• Responsible for the creation and adherence of the Area recruitment and training budgets.

Qualifications

_ What You’ll Need to Succeed_ :

• Bachelor’s Degree in a related discipline, or equivalent years of experience preferred
• Preferably 2-4 years of HR, retail leadership or people management, including H&M Store Management, experience
• Strong understanding of retail operations and HR best practices
• Excellent written and verbal communication skills
• Strong customer service orientation
• Strong professional maturity and ability to deal with sensitive, confidential information
• Excellent relationship building and influencing skills
• Ability to collaborate with cross-functional partners and teams
• Solution-oriented team player and problem solver
• Skilled at time management, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
• Proficient at Microsoft Office
• Required domestic travel at least 50% of the time

_ Job Status_ : Salary, Exempt

** Compensation :** The salary range for this role is $108,000 annually

_ EEOC Code_ : PRO

**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Additional Information

** Benefits : **

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: career.hm.com

All your information will be kept confidential according to EEO guidelines.