Job Description

Overall Job Summary: As a **** Multi Area Security Manager, you are responsible for supporting the Sales & Profit in your Areas by setting a security plan to deliver the Best Customer Experience in line with your Area’s goals and Country Security focuses.

Acting as a leader with a strong knowledge-based approach, you support the stores and Area Teams to enable the Best Teams from a security perspective based on results, values, and leadership.

You support the Areas by effectively and efficiently ensuring the delivery (with the lowest possible long-term cost) of Security Services and Green Standard achievements for the H&M Group. You work in accordance with legal requirements and H&M Global standards, policies and procedures to meet the expectations of customers and colleagues for all brands.

Analyze facts that lead to a risk-based approach to losses and cost.

This position is based in Seattle Metro Area

Core Responsibilities includes but is not limited to:

People and Teams - Acting as a leader with a strong knowledge-based approach, you empower the Store and Area Teams to raise risk awareness. You build a better performing customer centric organization that makes risk-based decisions. You work with talent and development based on results, values, and leadership to have the right people in the right place with the right competences.

• Communicate clearly and in an inspiring way about business performance and goals
• Partnership with Area Sales Managers & Area Teams to secure & promote a health and safety culture in stores
• Support Area Human Resources & Store Management Teams to monitor the completion of all Health, Safety and Security related trainings in GROW (Learning Management System)
• Promote a positive feedback culture
• Educate Area Teams on all security aspects
• Educate leadership throughout our offices and stores on H&M Group Code of Ethics
• Partnership with Area Human Resources and Area Sales Managers to identify, develop and manage future security talent through succession planning
• Supports with coordinating and managing local crisis situations when they arise
• Establish cross functional collaboration with the different functions at Area level and organizes quarterly meetings with each

Planning - You have a clear and aligned definition of the Security Scope of work based on the Green Standards audit model. You have clear and aligned requirements and processes in the project management scope with all stake holders. You have budgets based on requirements, risks and long-term plans.

• Ensure Security operations according to the H&M Global Security Strategy and the agreed Service Scope for all brands.
• Assists with planning, training & implementation of special projects (Security Training, Store openings, Inventory, IT, etc.)
• Develop the Security budget together with the Regional Security Manager and Security Controller on scheduled and reactive work and planned activities (press event, designer, etc.).
• Setting strategic plans to achieve H&M Security goals based on relevant KPI’s.
• Execute future initiatives and projects within your Areas with partnership of all stakeholders.
• Ensure Store Green Standard Audit planning, execution and follow up.
• In partnership with the Security Project Manager ensure clear timelines and plans for executing projects (new store/rebuild/closures) with all stakeholders within the project management scope for all brands.
• Responsible for the maintenance and upkeep of all security assets for assigned stores
• Responsible to acknowledge and process work order requests within a timely manner
• Responsible for the entire life cycle of the invoice process

Profit - You work actively with cost follow up including forecast and investment costs. You minimize risk to the company by achieving and executing all Green Standards. You identify well performing stores, capture best practices and share experience from existing stores within the Security Team and with our Stakeholders. You work actively with the loss prevention strategy in every business unit to minimize shrink.

• Overview of cost performance within Areas based on actual vs budget including forecasting
• Responsible for developing and executing improvement plans to meet forecast and budget
• Manage vendors on a day to day basis and provide feedback for our Quarterly Vendor Review
• Identify opportunities within Workers Comp and General Liability, taking cross functional collaboration with appropriate stakeholders to minimize accidents.
• Identify opportunities within security reports and collaborate cross functionally to maximize profit and minimize loss.
• Strategic Loss Prevention Strategy for all stores with quarterly follow up to minimize shrink and increase stock accuracy
• Responsible to identify and resolve dishonest activity via loss prevention H&M approved portals, conduct investigation in partnership with Regional Employee Relations and Area Human Resources
• Manages all risk related situations in assigned stores inclusive of store accidents, customer conflict, unproductive shoplifting incidents and disruptive customers
• By utilizing available resources and partnering with Investigators, identify and analyze external theft trends.

Additional Accountabilities :

• Responsible for creating and managing a budget in conjunction with the Sales Market Security Manager. Overview of approximately up to 90 H&M Group properties (stores, offices, split-points, DC).

What You’ll Need to Succeed:

• Possess the necessary documents and ability to travel internationally

• Bachelor’s degree preferably in a safety related field, or equivalent working experience

• Minimum of 2 years as an H&M Store Manager or comparable external experience

• Proficient in Microsoft Office

• Strong professional maturity and the ability to deal with sensitive and confidential information

• Experience leading and managing a team

• Knowledge of OSHA regulations

• Strong communication, teamwork, analysis, judgment and customer focus skills

• Ability to identify internal and external risk, implement mitigation routines and analyze accident data for potential safety concerns

• Strong cognitive skills including problem analysis, decision making and strong quantitative analysis

• Excellent communication skills, ability to articulate information in all formats

• Wicklander and Zulawski interview and interrogation techniques

• On call for all store incidents, nights, weekends (Break-ins, weather, alarms, civil unrest activities, etc.)

• Valid Driver’s license

• Required domestic travel up to 65% of time

Job Status: Salary, Exempt

Salary Range: $91,177 - $102,574

EEOC Code: PRO

Benefits:

H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our Career site will have more details, click on Benefits at career.hm.com

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.