Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

RESPONSIBILITIES

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Escalate customer issues appropriately to supervisor and helpdesk lead pursuant to department guidelines and direction
• Data entry in various platforms
• Comfortable and confident with technology to improve efficiencies
•  Contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors

QUALIFICATIONS

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Description

Hanna Andersson is a privately-held children's apparel company headquartered in Portland, Oregon. Our roots are in Swedish quality, as Sweden is the homeland of our founder Gun Denhart. We're known for remarkably comfortable and durable clothes that families can hand down to one child after another. After over 25 years of growth, we still search the world for quality fabrics that make our exclusive designs so soft and long lasting.