Bakery Clerk Hy-Vee 2,861 reviews - Council Bluffs, IA Part-time Job Title: Bakery Clerk FLSA: Non-Exempt Department: Bakery Revision Date: 05/2018 General Function: As Bakery Clerk, this position will be responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Reporting Relations: Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Bakery Manager, Assistant Bakery Manager Direct Reports: None Primary Duties and Responsibilities: * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store * Makes an effort to learn customers' names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they're looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * performing other tasks in every way possible to enhance the shopping experience. * Reviews the status and appearance of the food for freshness * Reviews orders for the day * Takes customer orders at the bakery counter * Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. * Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. * Ensures that an adequate food supply is ready and on hand and develops or follows a production list. * Anticipates product needs for the department on a daily basis * Prepares, finishes, and replenishes product as necessary. * Pulls product from cooler/freezer to prepare for baking * Checks in product, puts product away, and may review invoices. * Runs the department registers and receives payment, makes change, etc., where applicable. * Removes trash in a timely manner. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

• Adheres to company policies and individual store guidelines * Reports to work when scheduled and on time. Secondary Duties and Responsibilities: * Washes dishes as necessary. * Orders product and supplies as necessary. * Prices products for customers as necessary * Delivers orders as needed. * Assists in other areas of store as needed.
• Performs other job related duties and special projects as required Education and Experience: Less than High school or equivalent experience and six months of less of similar or related work experience. Physical Requirements: * Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects * Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Knowledge, Skills, Abilities and Worker Characteristics: * Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. * Ability to do simple addition and subtraction; copying figures, counting and recording. * Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Working Conditions: The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes. Equipment Used to Perform Job: Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat. Contacts: Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections. Hy-Vee, Inc.

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