JOB SUMMARY:

Fit Specialist will be responsible for providing exceptional customer service, achieving store and individual sales goals, and maintaining a presentable shopping environment that meets Journelle’s standards.

Job Duties include but not limited to :

• Greet customers, respond to questions, improve engagement with merchandise, and provide outstanding customer service.
• Remain knowledgeable about and answer questions related to merchandise, sales, promotions, inventory, and store policy.
• Provide the appropriate level of service and expertise to each client based on their requests.
• Demonstrates high level of professionalism and appropriateness working with customers in dressing room fittings and while presenting intimate apparel and accessories.
• Proactively seek opportunities to up sell and add-on additional merchandise, further enhancing the customer’s shopping experience.
• Meet and exceed sales & service performance goals including but not limited to individual sales, units per transaction (UPT), dollars per transaction (DPT), etc.
• Build lasting relationship (“clientele”) with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
• Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed and participate in the designing of displays in windows & tables
• Assess & address all loss prevention issues per the Company’s Loss Prevention” policies and procedures.
• Open & Close the store according to the Open/Closing list.
• Maintain a clean and tidy work and retail space during shift
• Manage and keep track of all outgoing and incoming wardrobe pulls and assist in all wardrobes pulls by stylist.
• Performs other related duties as assigned.

QUALIFICATIONS:

• High School diploma or equivalent.
• 1-2 two years’ retail experience preferred.
• Maintain an energetic and positive attitude with a strong focus on customer satisfaction
• Ability to communicate effectively with customers, peers, and management.
• Team player who possesses the ability to work in a learning environment.
• High attention to detail.
• Ability to work varied hours & days, including nights, weekends, and holidays, based on business needs.
• Ability to maintain a professional appearance.