Key Carrier Marshalls 5,636 reviews - Banning, CA Job Summary Key Carrier role is an elevated extension of the Coordinator position. When acting as a Key Carrier, Coordinators carry keys to the store while taking on a leadership role maintaining all aspects of the store. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier. Applicant must have open availability, including nights and weekends. Responsibilities and Duties DUTIES AND RESPONSIBILITIES Major Areas of Responsibility When acting as Key Carrier: Customer Experience: Maintains coverage of front line and ensures sales floor visibility during assigned shift Adheres to and acts as the Manager on Duty (MOD) Ensures service level is consistent with the companys standards in efficiency, friendliness and cleanliness Creates a positive internal / external customer experience Role models exceptional customer service Human Resources: Provides continuous feedback, recognition and coaching to Associates Ensures adherence to all policies and procedures, i.e. Labor laws, break policies, Open Door, Associate motivation etc. Maintains a risk free environment and follows guidelines when reporting any incidents Merchandising: Maintains Customer Ready Standards while acting as MOD Ensures the execution of merchandise programs Adheres to directives and completes projects as directed Operations: Adheres to and ensures compliance of all Best Methods Acts responsibly in following company authorization procedures (i.e. returns, layaway approvals, voids, pickups) Supports Door to Floor, ensuring all Associates are utilizing Working Smart Principles Maintains proper Associate coverage in service areas, enhancing the customers experience Loss Prevention & Security: Ensures physical security and safety procedures are adhered to and company assets are protected Ensures all operational/shrink procedures and strategies are followed by Associates and issues are addressed/resolved as needed Maintains a risk free environment and follow guidelines when reporting any incidents Partners with Loss Prevention and Management on all concerns and potential LP issues Special projects as assigned. Qualifications and Skills JOB KNOWLEDGE Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in Accounting, Law Degree). High School graduate or equivalent degree preferred Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages). Knowledge of company standard software, systems and procedures Knowledge of merchandise flow in stores Good communication, interpersonal and decision making abilities Strong technical abilities Solid problem solving skills Ability to effectively delegate and follow-up on multiple people/tasks Ability to partner with Management regarding Associate Relations issues Ability to act quickly under challenging circumstances Has high performance standards for self High level of maturity, integrity and dependability Minimum experience required to perform this job. Recommended 1-2 years' experience as a Coordinator or equivalent retail/supervisory experience. The TJX Companies, Inc. considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Job Type: Full-time Education: * High school or equivalent 14 hours ago - save job