Front Line Receptionist-World Headquarters -Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, its about each person bringing skills and passion to a challenging and constantly evolving game. Like any winning team, Nike, Inc.s Corporate Functions team depends on a diverse set of skills to operate at peak performance. Those skills span many disciplines across Nikes Corporate Functions, including Facilities, Child Development, Administrative Support and Aviation. While roles range from pilots to security specialists to teachers, one thing remains constant: the teams deliver exceptional experiences and services at Nike locations around the world.Description As a key member of Nikes Front-Line Reception team, you are hospitality-driven and passionate about providing service excellence that surprises and delights. You are enthusiastic and actively engage with all who enter and depart the workplace with a special emphasis on providing a premium and memorable experience that reflects the Nike brand. You have the heart of an athlete and understand that every player contributes to the win. RESPONSIBILITIES: As a Front-Line Receptionist you will respond to a wide variety of requests and actively apply standards of service to meet and exceed expectations. You use good judgement to creatively solve problems and tirelessly seek opportunities to improve efficiencies and outcomes. Your responsibilities and essential job functions may vary from day to day and include, but are not limited to the following: 1. Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner 2. Sense and Serve: connect with customers and support teams to proactively anticipate needs, identify issues and deliver creative solutions 3. Act as a central point of contact and knowledge, providing information and wayfinding for the campus, services and activities 4. Register and assign guest passes and notify appropriate individuals of guest arrivals 5. Assist with conference room booking support, IT trouble-shooting, booking taxi service and a range of other services 6. Actively monitor and maintain front desk and building surroundings to ensure an environment that is safe, clean, organized and reflects brand standards 7. Create tickets to report custodial, maintenance, safety and security concerns through the appropriate channels 8. Process and distribute packages to employees 9. Gather and report building metrics 10. Utilize and update knowledge database and reference materials 11. Contribute to team activities, assignments and projects as directed by management Qualifications Must be highly personable and demonstrate professionalism and brand passion Must be positive, flexible and team-focused Must be responsible to do the right thing in the right way Must be a self-starter with strong organizational and multi-tasking skills Must possess good judgement in decision-making and be able to prioritize whats most important Must positively represent and embody the Nike brand values Prefer one year of prior customer service, hospitality, front desk or retail experience Earliest shift starts at 7:30 am and latest shift ends at 5:30 pm with occasional overtime to begin day early or end day late to attend team meetings Must be flexible to work varying schedules with little notice and rotating shifts depending on assigned tasks or duties HS diploma or GED required Basic knowledge of PC, MS Word, Excel, PowerPoint, and Microsoft Office Able to type 25 wpm Ability to pass a criminal background check Requires ability to sit or stand for long periods and lift up to 20 lbs. unassisted NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world. NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Job ID00381745