Customer Center Representative- Concierge ROSS SIMONS JEWELERS 2 reviews

• Cranston, RI Job description Americas Favorite Jewelry Store, Ross-Simons Jewelers, a division of Luxury Brand Holdings, is seeking an Customer Center Representative- Concierge for our Direct-to-Consumer business development supporting both sales and service from our Cranston, RI office. Job Duties and Responsibilities: * Phone calls to known customers on defined campaigns, to sell our jewelry. Note- not cold calling of customers * Achieve targeted weekly sales quotas and customer experience metrics * Effectively overcome objections and successfully close sales * Build long-term relationships by providing exceptional customer service, and educating the customer on the value and quality of our products * Provide feedback and insight to all aspects of the customer experience and product offering to help build an exciting team environment and positive customer experience * All other duties necessary to ensure a positive and productive customer experience Experience and Required Qualifications * Minimum 3 years of experience in phone sales, customer service and Customer Center environment, prefer experience within jewelry industry * High School Diploma or equivalent * Excels in a fast-paced evolving environment * Excellent verbal and written communication skills; able to adapt to the needs of the customer

• Ability to close sales using a friendly, outgoing and professional approach * Ability to prioritize, multi-task tasks and resolve inquiries quickly * Ability to quickly adapt to new software applications, and experience working with Microsoft Office required (Excel/Outlook) * Experience selling and or working with jewelry highly desirable What we offer: * Full-time employment and compensation package including base salary and bonus. * Market leading comprehensive benefits including medical, dental, & 401(k). * Paid vacation and personal time. LBH is an Equal Opportunity Employer M/F/V/D Job Type: Full-time Experience: * Sales: 3 years * Customer Service: 3 years Education: * High school 14 hours ago - save job