Job Description

The Sales BDC/ e-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. This role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

· Respond to internet inquiries with courtesy, accuracy and professionalism

· Promptly and accurately enter all customer inquiry data into the CRM.

· Generate sales appointments

· Conduct phone surveys to assess customer preferences and quality of experience

· Effectively utilize lead management tools

· Compile all necessary reports, forms and other documentation on a timely basis

· Perform other job-related duties as assigned

· Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Qualifications

Preferred:

• Proven experience in sales, and ability to work in a call center environment.
• At least 1-2 years working for an automotive dealership.
• Mercedes-Benz or luxury brand dealership experience a plus.
• Good written, verbal and phone communication skills.
• Highly organized, with an ability to learn quickly.
• Proficient with Microsoft Office software and the internet.
• Professional and personable demeanor.

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

It's time to make the most important move of your career . From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.