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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

The Sales Platform Support intern will be responsible for setting up user accounts, groups, and skills for new agents across platforms, and updating staff profiles based on a weekly team list. The intern will handle access and profile removal for terminated employees, maintain store-specific service assignments, and manually enable services as needed. The intern will disable services for old store locations, and create and assign resources, schedules, and services for new store locations.

The Sales Platform Support intern will be responsible to attend operations meetings, planning sessions, and updates/demos with Digital team to understand and offer input on new platform initiatives. Support projects and initiatives as needed.

The Sales Platform Support intern will review transcripts, assess natural language understanding (NLU), analyze conversation flows, and identify automation opportunities within production tools. The intern will also support the training of the AI intent manager, resolve unclassified intents and FAQ inaccuracies, enhance the knowledge base, and work with development teams to implement and test AI features, documenting improvements and functionality across various channels.

Responsibilities:

• Onboard new agents, set up user accounts, groups, and necessary skills for various platforms.

• Approve new account requests and update staff accounts based on the weekly team list.Complete access and profile removals for terminated employees from all locations.

• Maintain store-specific service assignments and manually enable services for staff members.Disable services for old store locations and assign new services, resources, and schedules for new locations.

• Advocate for Customer Connection Center needs in refinement meetings and coordinate with the dev/product team on LivePerson enhancements.

• Review unmatched phrases, create and update bots and bot flows, and analyze conversation flows.

• Train the AI intent manager, review and update intents, and analyze appointment data to improve the experience.

• Work with LivePerson, Infosys, Digital, and IT to implement new system or change requests and resolve system issues.

• Follow through on issue resolution, testing plans, and document unexpected behaviors in JIRA.

• Coordinate with dev/product teams on new dialogs and review bot functionality.

• Act as SME and point of contact for LivePerson, JRNI, and Creatable, and triage issues reported by the Signet team.

• Conduct 1-on-1s with cross-functional team members, and business partners.

Basic Qualifications:

• Currently enrolled and pursuing a degree in Business, Computer Science, Engineering, or a related field

• Graduation date of May 2026 preferred

• Proficient in Microsoft Office

• Working knowledge and navigation of ecommerce sites with focus on the shopping bag and checkout path

• Understanding of user experience

• Strong interpersonal and communication skills

• Curious and analytical nature with a customer first mindset

Work Environment:

• Remote: open to all candidates regardless of location

• Part-time internship (20 hours/week) May - November 2025.

The salary range for this opportunity is $18.00-$19.50/hour . Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Signet Jewelers is the world’s largest retailer of diamond jewelry and a Great Place to Work –Certified™ company, We’re also ranked #12 on the 2022 Fortune Best Workplaces in Retail. Signet is a people company – this means that we put our customers and our team members at the center of everything we do.