Defectives, Returns & Special Orders Defectives, Returns & Special Orders Summary Title: Defectives, Returns & Special Orders ID: 670181 Store Location: Appleton, WI Department: Defectives Description Position Description: SCHEELS is currently seeking a FULL TIME Defectives, Returns & Special Order Associate for our Appleton, WI location. Responsibilities Include: * Process all defective products for the store. Call vendors, request Return Authorizations, send product to vendor or dispose of properly. Keep up to date list of the Vendor contacts. * Manage daily shipping for the store, customer and intra store purchases. Track packages for customers and store shipments. * Process overage on products distributed for donations. * Assist in web store fulfillment. * Maintain and keep shipping supplies stocked. * Accurately process customer special orders (OMS system), ensuring correct discounts, pricing and/or arrangements and shipping details are properly applied to orders. * Initiate contact with vendors or other SCHEELS stores to secure desired product upon direction by corporate team. * Communicates with customers in regards to shipping dates, stock availability, and any possible delays or backorders. Answers customer questions and responds to customer requests in a timely manner. * Work closely with freight room team. * Maintain orderly appearance of personal work space and surrounding areas. * Other duties that may be assigned by supervisor as needed. Requirements: * High school diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. * Ability to perform basic mathematical calculations. Ability to perform these operations using units of American money and weight measurement, volume and distance. * Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. * Demonstrate strong communication, organization, attention to detail, and problem solving skills. Ability to communicate well with customers and associates. * Be professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and procedures. * With or without accommodations, be able to stand and/or sit, for extended periods of time. * Able to reach, balance, walk, crawl, stoop and crouch. Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds. Benefits: SCHEELS offers a complete benefit package to include: * Employee Stock Ownership Program * Associate Discount * Health & Dental Insurance * Short Term & Long Term Disability Insurance * Employee Assistance Program * Paid Time Off * Holiday Pay * 401(k)/Roth(k) * Maternity/Parental Leave * Adoption Assistance * Bereavement Leave Schedule: * Ability to work assigned schedule, which may include varied hours, evenings, weekends and holidays. Equal Opportunity Employer SCHEELS complies fully with all local, state, and federal employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law. To take advantage of this excellent opportunity, please complete the online application and attach your resume or stop by the Appleton SCHEELS location at 4301 W. Wisconsin Ave, Appleton WI 54913 and pick up an application.